SolarWinds Integration with Azure DevOps

OpsHub Integration Manager

Bidirectional SolarWinds Service Desk and Azure DevOps integration

When support teams and developers work as one, incidents move faster and updates return automatically. Less chasing. Clear ownership. Faster resolution.

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Sync service issues into engineering workflows for faster resolution

When SolarWinds and Azure DevOps (Server and Cloud) are in sync, customer facing and development teams stop operating in silos and start resolving issues together. SolarWinds records flow directly into Azure DevOps as actionable work items-complete with context, attachments, and priority. No re-entry. No lost details. No back-and-forth.

This closed-loop flow means developers focus on their core tasks, service desk analysts stay informed without chasing updates, and leadership gets a clear view from intake to resolution.

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Trusted by the world’s leading enterprises

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Why companies of all sizes love OpsHub

Integration that fits your workflow

No process changes. No team disruption. Whether you’re syncing 50 incidents or 5 million, OpsHub supports multi-instance, custom fields, and high-volume SolarWinds and ADO environments without forcing you into rigid templates.

Secure, scalable, zero-plugin setup

Configure everything in clicks, not code. Deploy and manage syncs through an intuitive UI or API; no scripts, no admin-level installs in ADO or SolarWinds. The integration doesn’t break during upgrades, doesn’t require reinstallation or reconfiguration, and automatically resumes from where it left off once the system is back online.

The richest sync experience available

More than fields; sync what matters. Comments, attachments, formatting, relationships, and hierarchy are all preserved across tools. Need custom mappings? OpsHub makes it easy.

Why you should integrate SolarWinds Service Desk and Azure DevOps

  • Escalations slow down the moment they leave the service desk : When incidents are manually pushed into Azure DevOps, service impact, urgency, and supporting evidence often get stripped away. Engineers spend time reconstructing contexts instead of fixing the problem.
  • Service teams lose visibility once work hits engineering : After escalation, progress lives only in ADO. Service desk analysts are left refreshing dashboards or pinging developers just to answer basic status questions.
  • Engineering decisions lack service impact : Without direct access to incident history, classifications, and prior actions, developers prioritize and resolve issues without fully understanding who is affected or why it matters.
  • End-to-end accountability disappears at scale : As incident volumes and teams grow, tracking a service problem from intake to resolution becomes manual and error prone. Audits, reviews, and reporting turn into data-chasing exercises.

How OpsHub Integration Manager integrates SolarWinds and Azure DevOps

OpsHub Integration Manager is an enterprise-grade integration platform that connects SolarWinds and Azure DevOps (Server and Cloud) seamlessly. It doesn’t just sync basic fields-it transfers full business and technical context:

SolarWinds → Azure DevOps: Sync incidents, changes and other critical data.

Azure DevOps → SolarWinds: Automatically sync work item statuses, comments, bug resolutions, and feature updates.

The outcome: Support team knows exactly what engineering is delivering. Developers understand the “why” behind every work item. Customers get faster, more informed responses.

How to integrate SolarWinds and Azure DevOps using OIM

01

Step

Set up connection to SolarWinds and Azure DevOps.

02

Step

Select projects and entities to be synchronized.

03

Step

Define the sync direction and map fields across both systems. 

04

Step

Activate the sync and monitor real-time performance via OIM’s dashboard.

Talk to our integration engineer

Use case: SolarWinds Service Desk and Azure DevOps integration

Problem statement

Service desk analysts manage incidents and requests in SolarWinds Service Desk. Development teams execute work in Azure DevOps. Without integration, escalations are manual, updates are delayed, and neither team has a complete view of progress.

Goal

Keep IT service management and development teams aligned through structured, traceable,near real-time data flow between SolarWinds Service Desk and Azure DevOps.

  • A high-priority incident is logged in SolarWinds Service Desk.
  • OpsHub Integration Manager automatically creates a linked Azure DevOps work item with full context and attachments.
  • Developers update status, add comments, and resolve the issue in Azure DevOps.
  • Updates sync back to SolarWinds Service Desk in near real time, keeping the incident details current without follow-ups.

    Every incident stays connected from creation to fix, with accountability, speed, and evidence built in.

Benefits of integration for SolarWinds Service Desk and Azure DevOps users

SolarWinds Service Desk users

  • View development progress for incidents without leaving the service management tool.
  • Respond with confidence using live engineering status, not assumptions.
  • Track every incident and change from intake through fix without manual follow-ups.

Azure DevOps users

  • Start work with full incident context embedded in each work item.
  • Eliminate rework caused because of back-and-forth and incomplete information Work entirely in Azure DevOps while SolarWinds updates stay in sync automatically.
  • Work entirely in Azure DevOps while SolarWinds updates stay in sync automatically.

Business value provided

Better Resource
Utilization

0%

Increase in
Customer Satisfaction

0%

Growth in SLA
Turnaround Time

0%

Get started with SolarWinds and Azure DevOps integration today!

Request a demo

Integrate SolarWinds with these connectors

Integrate Azure DevOps with these connectors

SolarWinds Integration with Jira

OpsHub Integration Manager

Bi-directional SolarWinds and Jira integration

Unify your support and engineering teams with a two-way sync between SolarWinds Service Desk and Atlassian Jira. No manual escalations. No lost context. Just faster, traceable incident resolution.
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From incident intake to engineering action. Connected.

Service issues don’t stop at service desks. An incident raised in SolarWinds Service Desk often needs engineering work in Jira, but that transition is where things slow down. Details get trimmed, attachments don’t follow, and status updates turn into manual check-ins. IT teams lose visibility, engineers lose context, and resolution takes longer than it should.

OpsHub Integration Manager (OIM) bridges that gap with near real-time, bi-directional synchronization between SolarWinds Service Desk and Jira. Incidents and changes flow into Jira with full context, while progress, ownership changes, and resolutions sync back automatically. Both teams stay in their native tools, but work from the same, continuously updated record-so communication is clearer, and service delivery stays on track.

Trusted by the world’s leading enterprises

ABB
AirBus
AMD
American Express
Bosch eBike System
CTCT
Charter Communication
DCSS
Deloitte(State of Florida)
Elevance Health
GLIC
Guggenheim Partners
Hersheys
Lear Corporation
Lockheed Martin (Huntsville)
Micron
OSRAM
Panasonic Avionics
Philips IGT HealthTech
Raspberry Pi
Roche
SAIC (Direct)
Schaeffler
Socionext
UPMC
Western Digital
Mastercard
GE-Vernova
UPS
Avanade (via Accenture)
Bank of America
Carl Zeiss
Daimler Truck
EY
Nestle
Siemens

Why companies of all sizes love OpsHub section

Integration that fits your workflow

No process changes. No team disruption. Whether you’re syncing 50 tickets or 5 million, OpsHub supports multi-instance, custom fields, and high-volume HubSpot Jira environments without forcing you into rigid templates.

Secure, scalable, zero-plugin setup

Configure everything in clicks, not code. Deploy and manage syncs through an intuitive UI or API; no scripts, no admin-level installs in Jira or HubSpot. The integration doesn’t break during upgrades, doesn’t require reinstallation or reconfiguration, and automatically resumes from where it left off once the system is back online.

The richest sync experience available

More than fields sync what matters. Comments, attachments, formatting, relationships, and hierarchy are all preserved across tools. Need custom mappings? OpsHub makes it easy.

Why you should integrate SolarWinds Service Desk and Jira

  • Incidents lose momentum during escalation : Manual escalation strips out impact, urgency, and attachments, slowing response. Integration carries incidents, and changes to engineering with full context intact.
  • Status updates don’t flow back : Engineering progress stays trapped in Jira, leaving service teams working with guesses and stale updates. Near real-time sync keeps SolarWinds aligned with actual delivery status.
  • Engineering works with partial information : Jira issues missing service history, classifications, or comments drive back-and-forth instead of resolution. Syncing fields, comments, and attachments keeps work actionable from day one.
  • Traceability breaks across systems : Without integration, incidents become hard to track from intake to closure. A unified audit trail preserves ownership, decisions, and outcomes across both tools.
  • Scale amplifies inefficiency : As incident volumes and Jira projects grow, manual handoffs quickly collapse under their own weight. Enterprise-grade integration scales across teams and projects without disrupting workflows.

How OpsHub Integration Manager integrates SolarWinds Service Desk and Jira

OpsHub Integration Manager is an enterprise-grade integration platform that connects SolarWinds Service Desk and Jira in near real time. It goes beyond basic entities’ sync by preserving full service and execution context across both systems.

SolarWinds Service Desk → Jira:
Incidents and changes, including priority, category, descriptions, comments, attachments, and links, etc.

Jira → SolarWinds Service Desk:
Issue status, tasks, assignee updates, comments, attachments, links and resolution details that keep customer-facing teams informed.

All updates flow bi-directionally and in near real time, maintaining links between incidents and engineering work, so both teams always see the full, current picture.

Unlike plugins, OpsHub runs externally using secure APIs, eliminating performance impact, admin risk, and breakage during upgrades. It adapts easily to custom fields, evolving workflows, and multiple Jira projects without forcing teams to change how they work.

The outcome: Escalations arrive in Jira with a full-service context. Updates flow back automatically. Both teams work faster, with fewer handoffs and no loss of traceability.

How to integrate SolarWinds and Jira using OIM

01

Step

Set up connection to SolarWinds and Jira.

02

Step

Select projects and entities to be synchronized.

03

Step

Define the sync direction and map fields across both systems. 

04

Step

Activate the sync and monitor real-time performance via OIM’s dashboard.

Talk to our integration engineer

Use Case: SolarWinds and Jira Integration

Problem statement

Incidents and changes are managed in the SolarWinds Service Desk, while engineering work is executed in Jira. Without integration, escalations are manual, context gets trimmed, and updates don’t flow back. Service desk teams lose visibility; engineers lack service impact, and resolution slows due to constant back-and-forth.

Goal

Keep support and engineering teams aligned through automated two-way data exchange between SolarWinds Service Desk and Jira.

  • A service desk analyst logs a high-priority incident in SolarWinds Service Desk.
  • OpsHub Integration Manager automatically creates a linked Jira issue, carrying over the full description, priority, attachments, and customer account details.
  • Developers work in Jira as usual, updating status, adding comments, and attaching resolution details.
  • OpsHub syncs those updates back to SolarWinds Service Desk, keeping the incident details current without manual follow-ups.
  • Now, the support team has clear visibility from intake to resolution; engineering stays focused on their development work in Jira. Similarly, the stakeholders get a holistic, auditable view of service delivery without duplicate work, chasing updates, or losing context.

Benefits of integration for SolarWinds Service Desk and Jira users

SolarWinds Service Desk users

  • See live Jira status updates for escalated incidents.
  • Communicate accurate progress without chasing engineering teams.
  • Maintain clear visibility from service intake through resolution.

Jira users

  • Receive full incident context directly within Jira issues.
  • Reduce back-and-forth by accessing incident history and attachments.
  • Keep development/resolution work automatically linked to originating service incidents.

Business value provided

Better Resource
Utilization

0%

Increase in
Customer Satisfaction

0%

Growth in SLA
Turnaround Time

0%

Get started with SolarWinds and Jira integration today!

Request a demo

Integrate SolarWinds with these connectors

Integrate Jira with these connectors