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OpsHub Integration Manager
When support teams and developers work as one, incidents move faster and updates return automatically. Less chasing. Clear ownership. Faster resolution.
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When SolarWinds and Azure DevOps (Server and Cloud) are in sync, customer facing and development teams stop operating in silos and start resolving issues together. SolarWinds records flow directly into Azure DevOps as actionable work items-complete with context, attachments, and priority. No re-entry. No lost details. No back-and-forth.
This closed-loop flow means developers focus on their core tasks, service desk analysts stay informed without chasing updates, and leadership gets a clear view from intake to resolution.
Trusted by the world’s leading enterprises
Integration that fits your workflow
No process changes. No team disruption. Whether you’re syncing 50 incidents or 5 million, OpsHub supports multi-instance, custom fields, and high-volume SolarWinds and ADO environments without forcing you into rigid templates.
Secure, scalable, zero-plugin setup
Configure everything in clicks, not code. Deploy and manage syncs through an intuitive UI or API; no scripts, no admin-level installs in ADO or SolarWinds. The integration doesn’t break during upgrades, doesn’t require reinstallation or reconfiguration, and automatically resumes from where it left off once the system is back online.
The richest sync experience available
More than fields; sync what matters. Comments, attachments, formatting, relationships, and hierarchy are all preserved across tools. Need custom mappings? OpsHub makes it easy.
OpsHub Integration Manager is an enterprise-grade integration platform that connects SolarWinds and Azure DevOps (Server and Cloud) seamlessly. It doesn’t just sync basic fields-it transfers full business and technical context:
SolarWinds → Azure DevOps: Sync incidents, changes and other critical data.
Azure DevOps → SolarWinds: Automatically sync work item statuses, comments, bug resolutions, and feature updates.
The outcome: Support team knows exactly what engineering is delivering. Developers understand the “why” behind every work item. Customers get faster, more informed responses.
How to integrate SolarWinds and Azure DevOps using OIM
Step
Set up connection to SolarWinds and Azure DevOps.
Step
Select projects and entities to be synchronized.
Step
Define the sync direction and map fields across both systems.
Step
Activate the sync and monitor real-time performance via OIM’s dashboard.
Problem statement
Service desk analysts manage incidents and requests in SolarWinds Service Desk. Development teams execute work in Azure DevOps. Without integration, escalations are manual, updates are delayed, and neither team has a complete view of progress.
Goal
Keep IT service management and development teams aligned through structured, traceable,near real-time data flow between SolarWinds Service Desk and Azure DevOps.
Every incident stays connected from creation to fix, with accountability, speed, and evidence built in.
Business value provided
