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OpsHub Integration Manager
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Service issues don’t stop at service desks. An incident raised in SolarWinds Service Desk often needs engineering work in Jira, but that transition is where things slow down. Details get trimmed, attachments don’t follow, and status updates turn into manual check-ins. IT teams lose visibility, engineers lose context, and resolution takes longer than it should.
OpsHub Integration Manager (OIM) bridges that gap with near real-time, bi-directional synchronization between SolarWinds Service Desk and Jira. Incidents and changes flow into Jira with full context, while progress, ownership changes, and resolutions sync back automatically. Both teams stay in their native tools, but work from the same, continuously updated record-so communication is clearer, and service delivery stays on track.
Trusted by the world’s leading enterprises
Integration that fits your workflow
No process changes. No team disruption. Whether you’re syncing 50 tickets or 5 million, OpsHub supports multi-instance, custom fields, and high-volume HubSpot Jira environments without forcing you into rigid templates.
Secure, scalable, zero-plugin setup
Configure everything in clicks, not code. Deploy and manage syncs through an intuitive UI or API; no scripts, no admin-level installs in Jira or HubSpot. The integration doesn’t break during upgrades, doesn’t require reinstallation or reconfiguration, and automatically resumes from where it left off once the system is back online.
The richest sync experience available
More than fields sync what matters. Comments, attachments, formatting, relationships, and hierarchy are all preserved across tools. Need custom mappings? OpsHub makes it easy.
OpsHub Integration Manager is an enterprise-grade integration platform that connects SolarWinds Service Desk and Jira in near real time. It goes beyond basic entities’ sync by preserving full service and execution context across both systems.
SolarWinds Service Desk → Jira:
Incidents and changes, including priority, category, descriptions, comments, attachments, and links, etc.
Jira → SolarWinds Service Desk:
Issue status, tasks, assignee updates, comments, attachments, links and resolution details that keep customer-facing teams informed.
All updates flow bi-directionally and in near real time, maintaining links between incidents and engineering work, so both teams always see the full, current picture.
Unlike plugins, OpsHub runs externally using secure APIs, eliminating performance impact, admin risk, and breakage during upgrades. It adapts easily to custom fields, evolving workflows, and multiple Jira projects without forcing teams to change how they work.
The outcome: Escalations arrive in Jira with a full-service context. Updates flow back automatically. Both teams work faster, with fewer handoffs and no loss of traceability.
How to integrate SolarWinds and Jira using OIM
Step
Set up connection to SolarWinds and Jira.
Step
Select projects and entities to be synchronized.
Step
Define the sync direction and map fields across both systems.
Step
Activate the sync and monitor real-time performance via OIM’s dashboard.
Problem statement
Incidents and changes are managed in the SolarWinds Service Desk, while engineering work is executed in Jira. Without integration, escalations are manual, context gets trimmed, and updates don’t flow back. Service desk teams lose visibility; engineers lack service impact, and resolution slows due to constant back-and-forth.
Goal
Keep support and engineering teams aligned through automated two-way data exchange between SolarWinds Service Desk and Jira.
Business value provided
