OpsHub Support



Overview:

Customer-centricity is at the heart of everything we do at OpsHub, and “Delighting the Customer” has been our guiding philosophy since day one. With an intense focus on providing exceptional support and speedy resolution of issues, our top priority is to make our customers feel seen, heard, and supported across products and channels. Our products, services and resources are only an extension of the customer-first attitude we live by at OpsHub.

Which is why our core focus is providing our customers unparalleled one-on-one support and timely issue resolution. Our customer portal, product guides, training material, documentation and video library have been carefully designed to ease you into your OpsHub journey, gain maximum value from our products and make the best of your experience. In addition, each OpsHub customer has full access to our superior technical expertise and a plethora of resources at their disposal.

Support Services:

For our valued Community users and Commercial Edition users, here are some channels to reach out to us and get prompt, hassle-free resolution of your issues:

1. For Community Edition Users

OpsHub Integration Manager (OIM)’s Community Edition is a no-cost solution that is built to enable seamless collaborations between software teams and across best-of-breed tools.


Systems Supported by OIM’s Community Edition:


Users of OpsHub Community get extensive support through our portal with FAQs, feature requests, product guides, and an active forum.
Use the Ask a Question feature to get prompt responses from other community members and our experts.

2. For Commercial Edition Users

For all our commercial editions (Professional and Ultimate), users can synchronize data across the 60+ Supported Systems in the ALM ecosystem, along with additional premium features based on their edition.
The Standard Support includes 24/7 support at no additional cost and an average resolution period of less than 48 hours.
Users can access the support portal on ServiceNow to raise tickets/incidents or queries. In addition, you can reach out to your dedicated customer success manager for any assistance you require.
To get detailed information on the terms and conditions of support, log into the Customer Service Portal and view our support policy.

Just Getting Started?

Learn how to get started on your support portal on ServiceNow with this video.

Have a top-priority support query?

For customers requiring advanced levels of support with mission-critical jobs, we offer added layers of support and services.
Reach out to your Customer Success Manager or OpsHub Sales to learn more about Premium Support and Professional Services.

Here’s what our customers have to say about the OpsHub Customer Support experience


We found the technical support from OpsHub to be exceptional as it helped us to solve several problems and optimize how we use the integration. We went from slow and cumbersome, heavy releases spanning years to lower-risk and simplified release cycles spanning months.

– Rob Ayers

Senior Staff Systems Engineer, Electrical, Software and Clinical Device Engineering, A-dec

We had complete transparency and full support from the OpsHub team throughout the project. Our management team and OpsHub worked very closely to unify the multiple use cases across the project so that the end-user experience in the target system is intuitive and seamless.

– Balaji Nandakumar

Project Manager, Tech Mahindra

OpsHub saved the day for us. With continuous support from OpsHub, we were able to complete the migration for our client on time. The whole experience of collaborating with OpsHub was great.

– Tarik Mahfoudi

Chief Executive Officer, infiNetix