No-code integration platform for rich bi-directional sync
Zero downtime migration to tool of your choice
Keep Historical Data, Without Slowing Down Your Tools
Migrate or restructure Azure DevOps Instances
Real-time, context-rich data lake for AI or analytics
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Accelerate delivery with clear insights
Transform smarter with a connected digital thread
Confident transitions for every enterprise change
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Modernize and move to cloud without disruption
Build a compliant digital thread for complex environments
Build the foundation for smarter AI
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No-code integration across teams & systems
Enable collaboration between IT, support & business teams
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Ensure regulatory compliance from start to release
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Replacing an ALM system shouldn’t mean losing years of engineering history. Learn why legacy data retention matters, why common workarounds fail, and how purpose-built ALM data archiving helps organizations preserve traceability, compliance, and institutional knowledge after migration.
OpsHub Migration Manager (OMM) enables organizations to migrate to Jira Service Management while preserving critical data, workflows, and service continuity.
Enterprise Migrations
Projects Migrated
Production Outages
Integrates incident, problem, change, and request management into a single system, reducing tool fragmentation.
Modern interfaces, automation capabilities, and self-service portals improve efficiency for service teams and end users.
Supports cloud strategies, distributed teams, and continuous delivery environments.
Most large organizations adopt a hybrid model during transition rather than migrating everything at once.
Typical patterns include hosting code in GitHub while planning or delivery processes remain in Azure DevOps, migrating teams in phases, and retiring legacy systems gradually.
Ticket structures, workflows, and field configurations vary across systems and must be mapped carefully.
Historical incidents, requests, SLAs, and communications often need to remain accessible for compliance and operational continuity.
Existing approvals, routing rules, and automations may require redesign.
Agent roles, groups, and customer access models must be recreated.
Service teams must continue handling requests during migration with minimal disruption.
Every environment is different. Ensure your migration plan preserves critical history, maintains traceability, and minimizes disruption.
Analyzes ticket structures, workflows, custom fields, user roles, and dependencies before migration begins.
Defines how incidents, requests, changes, and related entities map into JSM while preserving context.
Defines how incidents, requests, changes, and related entities map into JSM while preserving context.
Service desks can be migrated incrementally with validation cycles, reducing risk and making predictable execution.
Allows organizations to revert safely if issues arise so that migration can proceed with confidence.
Migrates tickets, history, attachments, comments, and related entities while preserving context.
Maintains relationships between requests, changes, users, and linked records.
Restructure projects and adopt new field templates without manual rework.
Supports phased execution and validation rather than a single cutover.
Enables recovery without restarting the entire migration.
Supports migration while service teams continue handling requests.
| Legacy ITSM environment | Modernized JSM environment |
|---|---|
|
Multiple service tools |
Unified service platform |
|
Complex or outdated workflows |
Simplified processes |
|
Excess custom fields and schemas |
Simplified configurations |
|
Fragmented knowledge bases |
Centralized documentation |
|
Manual processes |
Automated workflows |
|
Inconsistent practices |
Standardized operations |
Avoid costly rework by validating your approach before execution.
Successful ITSM migrations typically follow a structured lifecycle.
OpsHub Migration Manager supports migration to JSM from a wide range of ITSM and service desk platforms.
Trusted by leaders in technology, aerospace, defence, and healthcare
Case Study Overview Wahoo, a leading US-based fitness technology company, was using multiple Jira instances for various projects. This posed collaboration challenges between teams in
Case Study Overview A-dec has emerged as one of the most respected names in the dental industry as a leading manufacturer of reliable dental operatory
Migrating service management platforms affects operational efficiency, user experience, and service quality. Expert guidance helps ensure a smooth transition and long-term success.
