Integrate Jira with ServiceNow
Bi-directional sync using OpsHub Integration Manager
Jira and ServiceNow integration helps the customer service and development teams communicate efficiently, in real-time. This, in turn, helps resolve the customer issues faster.
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Jira and ServiceNow Integration Overview
In an Application Lifecycle Management (ALM) environment, the choice of systems, and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, the cross-functional collaboration helps the teams get complete context of the business requirements.
Best-of-breed systems such as Jira and ServiceNow bring rich functionalities to the ecosystem. By integrating Jira with ServiceNow, enterprises can diminish collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss.
How Jira and ServiceNow integration is beneficial for an enterprise
- Real-time access to customer issues and priorities
- Communication on the workitems from the native systems itself
- Real-time updates when a customer issue is resolved
With Jira and ServiceNow integration, enterprises can:
- Make better and faster decisions
- Accelerate customer response time
- Ensure complete traceability of a ‘requirement’
- Get full context of customer requirements and priorities
- Leverage the best of functionality and collaboration in the delivery ecosystem.