Integration Solution

The need for integration

Customers, today, want quality product, faster delivery, and seamless experience throughout their journey; and therefore, organizations are doing everything possible to accelerate their time-to-market without compromising on their product quality. The first step towards this endeavour is the creation of a unified ecosystem by bringing all tools and teams together – and getting rid of time-consuming manual collaboration process that leads to delays and sub-optimal decisions because teams do not have the full context.

A well-integrated ecosystem doesn’t only have a collaborative set-up, but it also allows the users to leverage the functional richness of the individual systems to create a highly productive delivery chain.

The exchange of customer data happens in
real time, with complete context, and without
any manually-induced errors and delays.
All teams have holistic view of the
customer information and all of them
work with unified set of facts and each team is
enabled to independently make right decisions.

Teams are no longer spending time to sync-up
information with other teams, thereby
focusing more on building great solutions and
experiences.
Driving excellence for the customer becomes
a goal for not just for the services team but
everyone in the organization.

Integration between an Application Lifecycle Management (ALM) system and IT Service Management
(ITSM) system

Scenario

A company providing financial aid and student information systems to the higher education market was struggling to manage the customer escalations internally. It was overwhelming for the development and support teams to keep their systems updated, manually.

Challenges

Low productivity
No cross-functional visibility
Fractured communication
Delayed reporting due to system silos
Inconsistent data indifferent systems at any given time

Read the detailed case here, click here.

How integration solution from OpsHub help enterprises create a unified agile ecosystem

OpsHub offers a comprehensive integration solution, OpsHub Integration Manager, for Application Lifecycle Management (ALM) and DevOps space.

OpsHub Integration Manager eliminates the challenge of choosing collaboration over functionality or vice versa. OpsHub Integration Manager synchronizes data from each connected system while allowing continued use of existing best-of-breed systems. It allows the teams to use the systems best suited for their roles and integrate them in a manner that facilitates transparency and seamless exchange of information.

OpsHub Integration Manager has a robust architecture and design that helps in managing data in multiple systems in an accurate, reliable, and scalable manner. It supports variety of end systems, such as ALM, Customer Relationship Management (CRM), Source Code Management (SCM), IT Service Management (ITSM), and so on.

Read More about OpsHub Integration Manager and its features.

Look at the systems supported by OpsHub Integration Manager.