OpsHub’s Integration Solution

The Need for Integration

Customers today want a quality product, faster delivery, and a seamless experience throughout their journey. Therefore, organizations are doing everything possible to accelerate their time-to-market without compromising their product quality. The first step towards this endeavor is the creation of a unified ecosystem by bringing all tools and teams together by using an integration solution. It is crucial to eliminate the time-consuming manual collaboration process that leads to delays and sub-optimal decisions because teams do not have full context.

In a well-integrated ecosystem:

The exchange of customer data happens in real time, with complete context, and without any manually-induced errors and delays.

Teams are no longer spending time to sync-up information with other teams, thereby focusing more on building great solutions and experiences.

All teams have holistic view of the customer information and all of them work with unified set of facts and each team is enabled to independently make right decisions.

Driving excellence for the customer becomes a goal for not just for the services team but everyone in the organization.

Integration between an Application Lifecycle Management (ALM) system and IT Service Management
(ITSM) system

Scenario

A company providing financial aid and student information systems to the higher education market was struggling to manage the customer escalations internally. It was overwhelming for the development and support teams to keep their systems updated, manually.

Challenges

Low productivity
No cross-functional visibility
Fractured communication
Delayed reporting due to system silos
Inconsistent data in different systems at any given time

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How Integration Solution from OpsHub helps enterprises create a unified agile ecosystem

OpsHub offers a comprehensive integration solution, OpsHub Integration Manager, for Application Lifecycle Management (ALM) and DevOps space.

OpsHub Integration Manager (OIM) eliminates the challenge of choosing collaboration over functionality or vice versa. OIM synchronizes data from each connected system while allowing continued use of existing best-of-breed systems. It enables the teams to use the systems best suited for their roles and integrate them to facilitate transparency and seamless exchange of information.

OpsHub Integration Manager has a robust architecture and design that helps manage data in multiple systems in an accurate, reliable, and scalable manner. It supports a variety of end systems, such as ALM, Customer Relationship Management (CRM), Source Code Management (SCM), IT Service Management (ITSM), and so on.

Find Out More about OpsHub Integration Manager and its features.