Jama Connect – ServiceNow & Azure DevOps Server (TFS) Integration Overview
In an Application Lifecycle Management (ALM) environment, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, cross-functional collaboration helps the teams get complete context of the business requirements.
Best-of-breed systems such as Jama Connect, ServiceNow, and Azure DevOps Server (TFS) bring rich functionalities to the ecosystem. By integrating Jama Connect with ServiceNow and Azure DevOps Server (TFS), enterprises can keep the business and product development team focused on customer requirements and priorities. The integration can also help diminish collaboration barriers that otherwise lead to quality issues, delivery delays, and financial loss.
How Jama Connect – ServiceNow – Azure DevOps Server (TFS) integration is beneficial for an enterprise
- Channelize defects or enhancement requests coming from customers in each system
- Trace the requirement breakdown completely – access the features, product backlogs, tasks associated with the requirement
- Get complete context of the business requirement and receive real-time updates when there is a change in the plan
- Coordinate on the delivery timelines seamlessly with concurrent updates on changes
With Jama Connect + Azure DevOps Server (TFS) + ServiceNow integration, enterprises can:
How OpsHub Integration Manager integrates Jama Connect, Azure DevOps Server (TFS), and ServiceNow
OpsHub Integration Manager integrates Jama Connect, Azure DevOps Server (TFS), and ServiceNow – all three to each other bi-directionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘requirements’ from Jama Connect automatically synchronize to Azure DevOps Server (TFS) & ServiceNow and all the entities and details associated with the ‘requirement’ synchronize back to Jama Connect.
Popularly synchronized entities
Use Case: Jama Connect integration with Azure DevOps Server (TFS) and ServiceNow
Problem statement: When the product management, customer relationship management, and development systems are not integrated, the teams must manually collaborate for each request coming from the customer. Manual communication can be time consuming and error prone.
- Customer logs a ticket in ServiceNow.
- The support team identifies the ticket as an ‘enhancement request’.
- The ‘enhancement request’ synchronizes to Jama Connect as a ‘feature’.
- The product management team, working in Jama Connect, defines the priority of the ‘feature’ and assigns it to the development team.
- The development team work on the ‘feature’. Once the feature is completed and tested, the development team marks the status of the ‘feature’ as ‘closed’.
- The status synchronizes to both Jama Connect and ServiceNow, and the respective entities – ‘feature’ in Jama Connect and ‘enhancement request’ in ServiceNow are ‘completed’ as well.
Benefits of integration for Jama Connect, Azure DevOps Server (TFS), and ServiceNow users
Jama Connect users
- Traceability for business requirements throughout
the ALM tool chain
- Visibility into the progress of development work
- No dependency on manual communication for
making business decisions
Azure DevOps Server (TFS) and ServiceNow users
- Access to the business requirements and associated updates from within Azure DevOps Server (TFS) & ServiceNow
- Complete context of the customer requirements and priorities
- No manual efforts needed to keep product management teams updated on the development status