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Jama with ServiceNow & TFS

Jama Integration

Jama’s integration with ServiceNow and Team Foundation Server (TFS) helps in bringing the customer-facing teams and backend teams on the same page. It gives visibility to the backend team into customer requests and priorities, and provides the customer-facing teams visibility into how a customer request is being developed.

Jama – ServiceNow & TFS Integration Overview

In an Application Lifecycle Management (ALM) environment, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, the cross-functional collaboration helps the teams get complete context of the business requirements.

Best-of-breed systems such as Jama, ServiceNow, and TFS bring rich functionalities to the ecosystem. By integrating Jama with ServiceNow and TFS, enterprises can keep the business and product development team focused on customer requirements and priorities. The integration can also help diminish collaboration barriers that otherwise lead to quality issues, delivery delays, and financial loss.

How Jama – ServiceNow – TFS integration is beneficial for an enterprise

  • Channelize defects or enhancement requests coming from customers in each system
  • Trace the requirement breakdown completely – access the features, product backlogs, tasks associated with the requirement
  • Get complete context of the business requirement and receive real-time updates when there is a change in the plan
  • Coordinate on the delivery timelines seamlessly with concurrent updates on changes

With Jama + TFS + ServiceNow integration, enterprises can:

Jama ServiceNow TFS Integration

How OpsHub Integration Manager integrates Jama, TFS, and ServiceNow

OpsHub Integration Manager integrates Jama, TFS, and ServiceNow – all three to each other bi-directionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘requirements’ from Jama automatically synchronize to TFS & ServiceNow and all the entities and details associated with the ‘requirement’ synchronize back to Jama.

Popularly synchronized entities

Jama ServiceNow TFS Entities Mapping

Use Case: Jama integration with TFS and ServiceNow

Problem statement: When the product management, customer relationship management, and development systems are not integrated, the teams must manually collaborate for each request coming from the customer. Manual communication can be time consuming and error prone.

Solution: When Jama, ServiceNow, and TFS are integrated, a defect/enhancement request coming from the customer would be successfully channelized in each system.

  1. Customer logs a ticket in ServiceNow.
  2. The support team identifies the ticket as an ‘enhancement request’.
  3. The ‘enhancement request’ synchronizes to Jama as a ‘feature’.
  4. The product management team, working in Jama, defines the priority of the ‘feature’ and assigns it to the development team.
  5. The development team work on the ‘feature’. Once the feature is completed and tested, the development team marks the status of the ‘feature’ as ‘closed’.
  6. The status synchronizes to both Jama and ServiceNow, and the respective entities – ‘feature’ in Jama and ‘enhancement request’ in ServiceNow are ‘completed’ as well.
Jama integration with ServiceNow & TFS

Benefits of integration for Jama, TFS, and ServiceNow users

Jama users

  • Traceability for business requirements throughout
    the ALM tool chain
  • Visibility into the progress of development work
  • No dependency on manual communication for
    making business decisions

TFS and ServiceNow users

  • Access to the business requirements and associated updates from within TFS & ServiceNow
  • Complete context of the customer requirements and priorities
  • No manual efforts needed to keep product management teams updated on the development status