Integrate Microsoft Dynamics 365 with ServiceNow
Bi-directional sync using OpsHub Integration Manager
The integration of Microsoft Dynamics 365 with ServiceNow enables sales to have real-time information on tickets logged for particular accounts, grievances, customer feedback and enables support to link tickets across different users from same account and form a proactive problem-solving strategy. With this kind of visibility,the coordination between the teams becomes easier,communication becomes seamless and as a result, customer issues are resolved faster
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How Microsoft Dynamics 365 – ServiceNow integration is beneficial for an enterprise
- Real-time access to customer issues and priorities
- Real-time updates when a customer issue is resolved
- Streamlines sales and support processes, thereby accelerating go-to-market
With Microsoft Dynamics 365 and ServiceNow integration, enterprises can:
- Make better and faster decisions
- Accelerate customer response time
- Ensure complete traceability of a ‘requirement’
- Get full context of customer requirements and priorities
- Leverage the best of functionality and collaboration in the delivery ecosystem.
OpsHub Integration Manager integrates Microsoft Dynamics 365 and ServiceNow bi-directionally. It ensures that all data is available to each user, in that user’s preferred system, with full context, in real-time. All entities between from Microsoft Dynamics 365 and ServiceNow synchronize with each other. Customer priorities, value, and other details available in Microsoft Dynamics are also visible in the customer account in ServiceNow.
Problem statement: The support team has no visibility into the new accounts created by the sales team; therefore, they are not sure which customer accounts are eligible for support. Solution: If ServiceNow (Support team’s system) is linked with Microsoft Dynamics 365 (Sales team’s system), both teams will have visibility into any new customer accounts created by the sales team. By integrating Microsoft Dynamics 365 & ServiceNow, enterprises can diminish collaboration barriers between their customer-facing teams. It helps in keeping customer priorities clearer, makes communication with the customers seamless, and reduces the customer issues resolution time. Therefore, staying on top of customer issues gives enterprises an opportunity to delight customers and build long-lasting trust. Get started with your Microsoft Dynamics 365 – ServiceNow Integration today How OpsHub Integration Manager integrates Microsoft Dynamics 365 and ServiceNow
Steps to Integrate Microsoft Dynamics 365 and ServiceNow
Popularly synchronized entities
Use Case: Microsoft Dynamics 365 integrate with ServiceNow
Benefits of integration for Microsoft Dynamics 365 and ServiceNow
Microsoft Dynamics 365 users
ServiceNow users
Check Microsoft Dynamics 365 integration with other systems