ServiceNow Integration with Digital.ai Agility
The integration of Digital.ai Agility with ServiceNow helps the customer service and development teams communicate efficiently, in real-time. This, in turn, helps resolve customer issues faster.
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In an Application Lifecycle Management (ALM) environment, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts a team’s productivity, cross-functional collaboration helps the teams get complete context of the business requirements.
Best-of-breed systems such as Digital.ai Agility (Formerly VersionOne) and ServiceNow bring rich functionalities to the ecosystem. By integrating Digital.ai Agility with ServiceNow, enterprises can diminish collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss.
How ServiceNow – Digital.ai Agility integration is beneficial for an enterprise
- Real-time access to customer issues and priorities
- Communication on the workitems from the native systems itself
- Real-time updates when a customer issue is resolved
With ServiceNow and Digital.ai Agility integration, enterprises can:
How OpsHub Integration Manager integrates ServiceNow and Digital.ai Agility
OpsHub Integration Manager integrates Digital.ai Agility (Formerly VersionOne) and ServiceNow bidirectionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘tickets’ from ServiceNow automatically synchronize to Digital.ai Agility and all the entities and details associated with the ‘tickets’ synchronize back to Digital.ai Agility.