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GitHub Integration with Agility and ServiceNow

GitHub Integration with Agility and ServiceNow

The integration of Agility (Formerly VersionOne) with GitHub and ServiceNow provides the project management team complete traceability for any ticket (Incident, problem, or defect) raised by a customer.

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GitHub – Agility – ServiceNow Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role. While the choice of systems impacts the productivity of a team, the cross-functional collaboration helps the teams get complete context of the business requirements.

Best-of-breed systems such as Agility (Formerly VersionOne), ServiceNow, and GitHub bring rich functionalities to the ecosystem. When GitHub is integrated with Agility and ServiceNow, all stakeholders have real-time visibility into the commits made by the development team. It is also easier to enforce authentic commits against each work item and access the changes/edits made to the commit files from Agility itself.

How GitHub – Agility – ServiceNow integration is beneficial for an enterprise

  • Track commit volume, track commit trends and edits/changes to commit files in real time
  • Enforce authentic commits to make sure each commit is happening against a scheduled and open workitem
  • Eliminate manual effort to close Agility & ServiceNow workitems by automating the state transition on GitHub commit

With GitHub – Agility – ServiceNow integration, enterprises can:

GitHub Agility ServiceNow Integration

How OpsHub Integration Manager integrates Agility, GitHub, and ServiceNow

OpsHub Integration Manager integrates Agility (Formerly VersionOne) with GitHub and ServiceNow bidirectionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All the details related to a commit made against a work item in Agility can be tracked from Agility itself. For example, for each commit that the development team makes in GitHub, GitHub synchronizes a ‘commit entity’ linked to the specific requirement id back to Agility. Each ‘commit entity’ includes information such as ‘who did the commit?’, ‘when was the commit done?’, and ‘which part of the code was committed?’. The support team, using ServiceNow, is also up-to-date with the status of a ticket (Incident, problem, or defect) raised by a customer.

Popularly synchronized entities

GitHub Agility ServiceNow Entities Mapping

Use Case: GitHub Integration with Agility and ServiceNow

Problem statement: Lack of commit traceability means development and support teams must manually update their systems after successful commit against a workitem.

Solution: : If Agility (Formerly VersionOne), GitHub, and ServiceNow are integrated using OpsHub Integration Manager, the build results will be automatically synchronized to all the integrated systems.

  1. A support team member logs an incident in ServiceNow.
  2. The development team traces it as a ‘defect’ in Agility.
  3. The development team works on the ‘defect’ in Agility and commits the changes against the ‘defect’ in GitHub.
  4. OpsHub Integration Manager synchronizes the commit information to Agility as a ‘change set’ in the associated defect.
  5. The change also reflects in ServiceNow.
GitHub Integration with Agility ServiceNow

Benefits of integration for Agility, GitHub, and ServiceNow users

GitHub users

  • Each commit can be traced back to its respective workitem at any given point in time from GitHub itself
  • Enforced checkpoints ensure that no mandatory steps/checks are missed while making a commit – this leads to high success rate for commits Agility users

  • Traceability for business requirements throughout the ALM tool chain
  • Direct visibility into customer issues and their priorities No dependency on manual communication
  • Reduced dependency on manual communication to track the completion of a task

ServiceNow users

  • Access and real-time updates to the development status within ServiceNow
  • Easy to categorize and transfer customer tickets to Agility
  • No dependency on manual communication