Clarity Integration with CA Service Desk Manager (CA SDM)

The integration of Clarity (Formerly Clarity PPM) with CA Service Desk Manager (CA SDM) helps enterprises closely couple the product management and customer service teams. With this kind of visibility, the coordination between the teams becomes easier and the product delivery process becomes seamless.

Schedule a free 30-minute live demo with our integration experts

Clarity – CA SDM Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, the cross-functional collaboration enhances seamless communication between teams to take better decisions, faster decisions.

By integrating Clarity (formerly Clarity PPM) with CA SDM, enterprises can diminish the collaboration barriers between product management and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss.

How Clarity – CA SDM integration is beneficial for an enterprise

Get complete context of the customer requirement and receive real-time updates when there is a change in the plan
Trace the customer tickets/requests across the delivery chain
Customers experience seamless service throughout the delivery chain

With Clarity + CA SDM integration, enterprises can:

How OpsHub Integration Manager integrates Clarity and CA SDM

OpsHub Integration Manager integrates Clarity(formerly Clarity PPM) and CA SDM bidirectionally. It ensures that all data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘tickets/requests’ from CA SDM along with all details synchronize to Clarity(formerly Clarity PPM) giving the product management team visibility into different kinds of customer requests coming in. When the product management team decides on the project completion date/delivery date and speaks to the customer, all information then fed to Clarity(formerly Clarity PPM) synchronizes to from CA SDM, giving service delivery desk visibility to complete customer conversation and delivery date.

Popularly synchronized entities

Use Case: Clarity with CA Service Desk Manager (CA SDM)

Problem statement: The Product Management team doesn’t have direct visibility into the enhancement requests coming from customers. Therefore, they must request this data from the support team.
Solution: If CA SDM and Clarity (formerly Clarity PPM) are integrated, the Product Management team as well as the support team will be on the same page in terms of what is to be communicated to the customer.

A customer logs a ‘ticket’ in CA SDM stating “We need a new option – Priority 6 – Park for next iteration – in the priority drop-down list”.
The support team, using CA SDM, identifies it as an ‘enhancement request’.
The ‘enhancement request’ synchronizes to Clarity as a new ‘feature’.
The Product Manager approves the ‘feature’ request and assigns a completion date to it. The Product Manager also communicates with the customer and adds additional details related to the feature in comments.
The completion date synchronizes to CA SDM along with details provided by the Product Management team.
The customer support team is then equipped to respond to the customer about the estimated completion date and progress on the points discussed by the Product Manager.

Benefits of integration for Clarity and CA SDM users

Clarity users

Visibility into all kinds of customer requests coming in
No dependency on manual communication for making decisions

CA SDM users

Traceability for customer requests throughout the ALM tool chain
No manual efforts needed to keep product management teams updated on the customer requests

Check Clarity integration with other systems

Clarity(formerly Clarity PPM) – RALLY SoftwareClarity(formerly Clarity PPM) – Jira

Clarity Integration with Rally Software

The integration of Clarity with Rally Software helps enterprises closely couple the product management and development teams. With this kind of visibility, the coordination amongst the teams in the delivery ecosystem becomes easier and the product delivery process becomes seamless.

Schedule a free 30-minute live demo with our integration experts

Clarity – Rally Software Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, cross-functional collaboration enhances seamless communication between teams to make better decisions, faster decisions.

By integrating Clarity PPM with Rally Software, enterprises can diminish the collaboration barriers between product management and development teams that otherwise lead to quality issues, delivery delays, and financial loss.

How Clarity – Rally Software integration is beneficial for an enterprise

Get complete context of the customer requirement and receive real-time updates when there is a change in the plan
Coordinate on the delivery timelines seamlessly with concurrent updates on changes
Complete visibility into effort estimated and actual effort spent and the progress of development work
Trace the feature breakdown and associated user stories

With Clarity + Rally integration, enterprises can:

How OpsHub Integration Manager integrates Clarity and Rally Software

OpsHub Integration Manager integrates Clarity(formerly Clarity PPM) and Rally Software bidirectionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘tasks’ from Clarity(formerly Clarity PPM) synchronize to Rally Software as ‘features’. The features are further broken down as user stories. Along with the user stories, the estimated effort hours and other details populated by the development team also synchronizes to Clarity(formerly Clarity PPM). This gives the product management team real-time visibility into the development work and therefore, they can plan the iterations better.

Popularly synchronized entities

Use Case: Clarity with Rally Software

Problem statement: The Product Management team doesn’t have direct visibility into how the development team breaks down the project, estimated effort, and completion time.
Solution: If Clarity(formerly Clarity PPM) and Rally Software are integrated, the project management team will have real-time visibility into how the development work is proceeding.

Product Manager creates a new task in Clarity PPM based on the conversation with a customer.
The task synchronizes to Rally Software as a ‘feature’.
The development team, using Rally Software, breaks down the features into user stories.
The development also assigns estimated effort hours to complete the feature.
The estimated effort hours synchronize to Clarity against the assigned task.
As and when the development team progresses through the development and uses the estimated budget, the Product Manager using Clarity is aware whether or not the project is on track.

Benefits of integration for Clarity and Rally Software

Clarity users

Traceability for features throughout the ALM tool chain
Visibility into the progress of development work
No dependency on manual communication for making decisions

Rally Software users

Access to the features and associated updates from within Rally Software
Complete context of the customer requirements and priorities
No manual efforts needed to keep product management teams updated on the development status

Check Clarity integration with other systems

Clarity(formerly Clarity PPM) – CA Service Desk Manager (SDM)Clarity(formerly Clarity PPM) – Jira

Clarity Integration with Jira

Integration of Clarity with Jira helps enterprises closely couple the product management and development teams. With this kind of visibility, the coordination amongst the teams in the delivery ecosystem becomes easier and product delivery process becomes seamless.

Schedule a free 30-minute live demo with our integration experts

Clarity – Jira Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems, and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, cross-functional collaboration enhances seamless communication between teams to make better decisions, faster decisions.

By integrating Clarity(formerly Clarity PPM) with Jira, enterprises can diminish the collaboration barriers between product management and development teams that otherwise lead to quality issues, delivery delays, and financial loss.

How Clarity – Jira integration is beneficial for an enterprise

Get complete context of the customer requirement and receive real-time updates when there is a change in the plan
Coordinate on the delivery timelines seamlessly with concurrent updates on changes
Complete visibility into effort estimated and actual effort spent and the progress of development work
Trace the feature breakdown and associated user stories

With Clarity + Jira integration, enterprises can:

How OpsHub Integration Manager integrates Clarity and Jira

OpsHub Integration Manager integrates Clarity(formerly Clarity PPM) and Jira bidirectionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘tasks’ from Clarity(formerly Clarity PPM) synchronize to Jira as ‘features’. The features are further broken down as ‘user stories’. Along with the user stories, the estimated effort hours and other details populated by the development team also synchronizes to Clarity PPM. This gives product management team a real-time visibility into the development work and therefore, they can plan the iterations better.

Popularly synchronized entities

Use Case: Clarity with Jira

Problem statement: The Product Management team doesn’t have direct visibility into how the development team breaks down the project, estimated effort, and completion time.
Solution: If Clarity(formerly Clarity PPM) and Jira are integrated, the project management team will have real-time visibility into how the development work is proceeding.

Product Manager creates a new task in Clarity based on the conversation with a customer.
The task synchronizes to Jira as a ‘feature’.
The development team, using Jira, breaks down the features into stories.
The development also assigns estimated effort hours to complete the feature.
The estimated effort hours synchronize to Clarity against the assigned task.
As and when the development team progresses through the development and uses the estimated budget, the Product Manager using Clarity PPM is aware whether or not the project is on track.

Benefits of integration for Clarity and Jira

Clarity users

Traceability for features throughout the ALM tool chain
Visibility into the progress of development work
No dependency on manual communication for making decisions

Jira users

Access to the features and associated updates from within Jira
Complete context of the customer requirements and priorities
No manual efforts needed to keep product management teams updated on the development status

Check Clarity integration with other systems

Clarity(formerly Clarity PPM) – CA Service Desk Manager (SDM)Clarity(formerly Clarity PPM) – RALLY Software