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This guide explains how to maintain data integrity during Jira Cloud migrations, and Jira migration in general, using Jira Cloud Migration Assistant (JCMA) with OpsHub Migration Manager (OMM). It covers what moves, where integrity breaks, the checks that keep data accurate, and how the two tools work together.
OpsHub Integration Manager
Bidirectional SolarWinds & ServiceNow Integration
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SolarWinds Service Desk manages incidents, changes, problems, releases, solutions, tasks, catalog items, and change catalog records, while ServiceNow uses system and custom tables for service management.
Managing these systems separately leads to duplicate data entry, manual updates, and inconsistent records, leaving teams with different versions of the same incident or change request.
OpsHub Integration Manager synchronizes supported service records between SolarWinds and ServiceNow, keeping comments, attachments, and related record information aligned while teams continue working in their preferred platform.
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Integration that fits your processes
No-code integration for large and small projects
Record-level synchronization beyond basic field mapping
Gain cross-platform visibility: Link SolarWinds records with ServiceNow tables to track issues, changes, assignments, history, and resolution without switching platforms or requesting updates.
Reduce manual updates: Sync incidents, changes, problems, tasks, statuses, priorities, and reassignments between SolarWinds and ServiceNow, avoiding duplicate entries.
Preserve record context: Sync comments, attachments, relationships, and history across both platforms, keeping associated information aligned.
Sync supported records: Map SolarWinds entities to ServiceNow system and custom tables bidirectionally, preserving mapped fields and associated information.
Keep preferred workflows: Teams retain their ITSM processes and dashboards while OpsHub syncs shared data, keeping records consistent without extra training.
OpsHub uses an external API architecture outside SolarWinds and ServiceNow, requiring no plugins, with no impact on platform performance or dependency on system upgrades.
Associated record-level information is synchronized, while hierarchy preservation maintains cross-platform link traceability.
SolarWinds to ServiceNow
Sync SolarWinds Catalog Items, Change Catalog, Changes, Incidents, Problems, Releases, Solutions, and Tasks with ServiceNow system and custom tables, including associated record-level information.
ServiceNow to SolarWinds
Sync ServiceNow system and custom tables with supported SolarWinds entities, including Catalog Items, Change Catalog, Changes, Incidents, Problems, Releases, Solutions, and Tasks, along with associated record-level information.
How to integrate SolarWinds and ServiceNow
Step
Step
Select projects and entities to be synchronized
Step
Define sync direction and filters
Step
Map fields and activate synchronization
Problem Statement
Goal
Scenario
A team creates or updates a supported record in SolarWinds or ServiceNow.
OpsHub Intgeration Manager maps and syncs the record to the corresponding system.
Associated record-level information transfers with the record.
Each team continues working in their preferred ITSM system.
Record updates sync to the other platform in near real-time.
Both teams work in their own platforms while data stays consistent and traceable.
Business value offered numbers
