No-code integration platform for rich bi-directional sync
Zero downtime migration to tool of your choice
Keep Historical Data, Without Slowing Down Your Tools
Migrate or restructure Azure DevOps Instances
Real-time, context-rich data lake for AI or analytics
By Role
Accelerate delivery with clear insights
Transform smarter with a connected digital thread
Confident transitions for every enterprise change
By Initiative
Modernize and move to cloud without disruption
Modernize legacy systems for a connected enterprise
Build a compliant digital thread for complex environments
Build the foundation for smarter AI
By Domain
No-code integration across teams & systems
Enable collaboration between IT, support & business teams
Connect PLM & engineering teams for smarter products
Ensure regulatory compliance from start to release
Explore the latest in technology and best practices
Success stories from the field
Actionable insights for your business challenges.
See solutions in action
Learn, plan, and execute with confidence
Official announcements and updates
Join discussions that drive results
Stay ahead with curated insights
Evaluate before you buy
Explore the latest in technology and best practices
Success stories from the field
Actionable insights for your business challenges.
See solutions in action
Learn, plan, and execute with confidence
Official announcements and updates
Join discussions that drive results
Stay ahead with curated insights
This guide explains how to maintain data integrity during Jira Cloud migrations, and Jira migration in general, using Jira Cloud Migration Assistant (JCMA) with OpsHub Migration Manager (OMM). It covers what moves, where integrity breaks, the checks that keep data accurate, and how the two tools work together.
OpsHub Integration Manager
Bidirectional ServiceNow and Zendesk integration
Request a Demo
Zendesk is where support teams log and track customer tickets. ServiceNow is where IT teams manage incidents, problems, and changes. Without seamless integration, teams resort to emails, spreadsheets, and manual updates, which causes delays, data loss, and unnecessary rework. OpsHub bridges Zendesk and ServiceNow by converting support tickets into ITSM incidents using configurable, no-code rules. Every detail such as comments (with visibility controls), attachments, tags, and custom fields syncs automatically while status updates flow back without gaps. Both teams stay aligned without altering their existing workflows.
Trusted by the world’s leading enterprises
Integration that adapts to how you work
Secure, scalable setup without plugins
Complete, context-rich synchronization
Manual escalations waste time: Moving tickets from Zendesk to ServiceNow manually creates delays and increases the risk of errors. Integration automates this process for faster resolution.
Lack of context slows IT response: When ServiceNow incidents miss Zendesk ticket details like internal notes or attachments, IT teams spend extra time gathering information. Integration transfers full context instantly.
Disconnected systems break workflows: Support teams live in Zendesk while IT teams prefer ServiceNow. Integration keeps both tools aligned, so updates flow seamlessly without forcing anyone to change tools.
Rising ticket volumes add complexity: As businesses grow, manual processes cannot keep up. Integration scales easily to handle large ticket volumes across multiple teams and regions.
Missed updates cause duplicate work: If changes fail to sync, teams lose trust in the process and duplicate effort. Integration ensures accurate, real-time updates in both systems for consistent information.
OpsHub Integration Manager (OIM) connects Zendesk and ServiceNow using configurable, rule-based synchronization that operates outside both tools.
Zendesk to ServiceNow: Support tickets from Zendesk are created or updated as ServiceNow incidents, including comments with visibility control, attachments, tags, and custom fields. This ensures IT teams have the full context to resolve issues quickly.
ServiceNow to Zendesk: All system and custom tables. ServiceNow status changes, work notes, and resolution updates automatically sync back to Zendesk, so support teams stay informed without manual updates or missed communication. Because all logic runs within OpsHub, both Zendesk and ServiceNow remain stable and unaffected as teams, ticket volumes, and workflows evolve.
Steps to integrate ServiceNow and Zendesk
Step
Step
Select projects and entities to be synchronized
Step
Define sync direction and filters
Step
Map fields and activate synchronization
Problem Statement
Goal
Scenario
A support engineer creates or updates a Zendesk ticket that requires IT action.
OpsHub automatically creates a linked ServiceNow incident with full ticket details, attachments, and internal notes while applying visibility rules.
IT teams investigate and resolve the issue in ServiceNow, updating status and adding work notes in their normal process.
OpsHub synchronizes these updates back to Zendesk, so support teams always see the latest progress.
Both teams stay aligned from customer ticket to resolution without manual effort.
Both teams work in their own platforms while data stays consistent and traceable.
Business value offered numbers
