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OpsHub Integration Manager (OIM)
Connect Salesforce ServiceNow systems to align CRM data with IT service management workflows.
Trusted by the world’s leading enterprises
The Power of Integrated Sales and Support
A seamless ServiceNow integration with Salesforce allows organizations to unify their customer service, IT operations, and sales processes.
With a powerful two-way sync, customer-facing teams and IT departments are aligned with the same data and insights, resulting in faster issue resolution and a more cohesive customer experience.
Sync your business-critical data in minutes with OpsHub’s Enterprise-Grade Integration
Effortlessly manage and track ServiceNow tickets from Salesforce (and vice versa) with seamless ServiceNow integration with Salesforce. Teams can monitor progress while ensuring problem tickets are accurately linked to the right customer, improving collaboration without switching platforms.
Automatically synchronize tickets in real-time with Salesforce ServiceNow integration, ensuring up-to-date, consolidated, and easily accessible information for better decision-making and service delivery.
OIM is designed to keep enterprise needs at the forefront. The platform provides an easy-to-use, unified interface to monitor integration progress, minimize context churn, and keep all stakeholders in the loop – irrespective of your team size and project volume.
Step
Set up connection to ServiceNow and Salesforce.
Step
Select entities to be integrated.
Step
Select sync direction and sync filter.
Step
Click and map fields to be integrated.
Use Case:
Goal:
Scenario:
A sales rep creates a customer account in Salesforce and flags it for support. The account syncs with ServiceNow, authorizing ticket creation.
A customer reports an issue in ServiceNow, creating a ticket that syncs to Salesforce as a case. The sales team marks it “critical,” and the priority syncs to ServiceNow.
The ServiceNow team receives the flagged ticket, starts work, and updates the status, which syncs to Salesforce in real time.
Once resolved, the ticket is closed in ServiceNow, and the status update reflects in Salesforce.
Full visibility into account status and ticket progress ensures no critical details are missed.
When integrating ServiceNow and Salesforce, it’s crucial to select a solution that can handle the complexities of your business operations. While plugins may seem like a quick and easy option, they often fall short in providing the necessary features, scalability, and reliability for enterprise-level integrations.
OIM is designed to handle large volumes of data and complex workflows without sacrificing performance. The platform requires minimal administration and detailed documentation + support to ensure your teams extract maximum value.
OIM offers a centralized, easy-to-use dashboard with detailed logging and monitoring features, allowing you to track every interaction and data transfer between ServiceNow and Salesforce. This is essential for troubleshooting issues, auditing compliance, and ensuring data integrity.
With OIM – you not only sync data, but also understand the true context behind your data. It supports syncing links, mentions, in-line content with history, as well as comes with built-in failure recovery + conflict resolution.
Integrations are built with OIM security features, including encryption, role-based access controls and compliance with industry standards such as SOC 2. This level of security is critical for protecting sensitive customer data.
OpsHub’s error handling features enhance the reliability of integration by ensuring that errors are managed smoothly without data loss or system downtime.
Business value provided
If you are looking to connect Salesforce ServiceNow at scale, OpsHub provides a secure and configurable integration solution.
