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This guide explains how to maintain data integrity during Jira Cloud migrations, and Jira migration in general, using Jira Cloud Migration Assistant (JCMA) with OpsHub Migration Manager (OMM). It covers what moves, where integrity breaks, the checks that keep data accurate, and how the two tools work together.
OpsHub Integration Manager
Bidirectional integration for Broadcom Service Desk Manager and Azure DevOps
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When incidents, problems, or change requests move from CA SDM to Azure DevOps, critical context often gets fragmented. Attachments, comments, and updates don’t consistently flow across systems, forcing teams to fill in gaps manually.
This leads to delays, repeated back-and-forth, and slower resolution cycles.
OpsHub eliminates these gaps with most reliable, near real-time synchronization. Data flows continuously in both directions with built-in retries and data transformation, ensuring both teams always work with accurate, up-to-date information.
Trusted by the world’s leading enterprises
Integration that works automatically without requiring manual trigger
Easy and secure setup without having to install plugins in CASDM or ADO
High-fidelity, most-reliable synchronization
Service and development teams work separately: Incidents are managed in CA SDM, while fixes happen in Azure DevOps. Without integration, teams work in their own tools and stay loosely connected.
Critical context gets lost during handoffs: Important details like attachments, comments, and updates don’t fully transfer, leaving developers without the complete picture.
Scaling coordination becomes complex: As ticket volumes and teams grow, maintaining alignment manually becomes inefficient and error prone.
Resolution cycles slow down: Manual ticket creation and updates introduce delays, increasing time to resolution, and impacting service quality.
No real-time visibility across teams: Stakeholders lack a unified view of incident progress, making tracking and reporting difficult.
OIM keeps CA SDM and ADO continuously synchronized, so service and development teams always work with the latest information.
CA SDM to Azure DevOps:
Incidents, Problems, Change Requests, and Issues are synchronized into ADO with related details such as comments, attachments, priorities, custom fields, and status updates, giving development teams the full context needed to act quickly.
Azure DevOps to CA SDM:
Updates from ADO automatically synchronize back into CA SDM, including work item changes, comments, status updates, and progress tracking. OpsHub also supports synchronization across Azure DevOps work items, tests, pipelines, areas, iterations, dashboards, and more, improving visibility across teams.
OpsHub uses secure native APIs and a no-code integration approach to simplify synchronization across systems and making it the most reliable integration option. By processing only changed data and avoiding full scans, OpsHub reduces processing load on CASDM and ADO, while keeping both platforms continuously updated and aligned.
The outcome: The outcome: Better visibility across incidents and development progress, faster resolution, and aligned service and development teams.
Integrate CA SDM and Azure DevOps in 4 easy steps
Step
Step
Select projects and entities to be synchronized
Step
Define sync direction and filters
Step
Map fields and activate synchronization
Problem Statement
Goal
Scenario
An incident is created in CA SDM with full details including attachments and comments
OpsHub automatically creates a linked Azure DevOps work item with the same context
Developers work in Azure DevOps, updating status, adding comments, and tracking progress
OpsHub synchronizes these updates back to CA SDM in near real time
The result: IT and engineering teams stay aligned from incident creation to resolution without manual effort
Both teams work in their own platforms while data stays consistent and traceable.
Business value offered numbers
