ServiceNow Integration with Slack and Azure DevOps Server
The integration of ServiceNow with Slack and Azure DevOps Server gives real-time visibility to the development and customer support teams into customer issues. With this kind of visibility, the coordination between the teams become easier and customer issues are resolved faster.
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ServiceNow – Slack – Azure DevOps Server Integration Overview
In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, cross-functional collaboration enhances seamless communication between teams to take better decisions, faster.
By integrating ServiceNow and Azure DevOps Server with Slack, enterprises can diminish collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss.
How ServiceNow – Slack – Azure DevOps Server integration is beneficial for an enterprise
- Real-time access to customer issues and priorities
- Communication on the workitems from the native systems itself
- Real-time updates when a customer issue is resolved
With ServiceNow + Slack + Azure DevOps Server enterprises can:
How OpsHub Integration Manager integrates ServiceNow, Azure DevOps Server, and Slack
OpsHub Integration Manager integrates ServiceNow, Azure DevOps Server, and Slack seamlessly. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘tickets’ from ServiceNow automatically synchronize to Slack as cards with all the details. The backend team members using Azure DevOps Server also have access to cards in Slack. The details related to the entities discussed in the card also simultaneously synchronize to ServiceNow and Azure DevOps Server.