Integrate ServiceNow with Azure DevOps
Bi-directional sync using OpsHub Integration Manager
The integration of Azure DevOps with ServiceNow enhances collaboration between the customer service and development teams. This, in turn, helps resolve the customer issues faster and gives visibility to both teams into customer priorities.
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ServiceNow – Azure DevOps Integration Overview
In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role. While the choice of systems impacts the productivity of a team, the cross-functional collaboration helps the teams get complete context of the business requirements.
Best-of-breed systems such as Azure DevOps (VSTS) and ServiceNow bring rich functionalities to the ecosystem. By integrating Azure DevOps with ServiceNow, enterprises can diminish collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss.
How ServiceNow – Azure DevOps (VSTS) integration is beneficial for an enterprise
- Real-time access to customer issues and priorities
- Communication on the workitems from the native systems itself
- Real-time updates when a customer issue is resolved
With ServiceNow + Azure DevOps (VSTS) integration, enterprises can:
- Make better and faster decisions
- Accelerate customer response time
- Ensure complete traceability of a ‘requirement’
- Get full context of customer requirements and priorities
- Leverage the best of functionality and collaboration in the delivery ecosystem.
