OpsHub Integration Manager for OpenText ALM - Jira Integration

Synchronize large volumes of data across varied teams & ALM tools to create a single source of truth with high data fidelity

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Companies that trust OpsHub Integration Manager for robust & high-fidelity data integration

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What happens when you integrate OpenText ALM and Jira?

Helps reduce manual data entry and streamline defect management by automatically creating Jira issues from defects identified in OpenText ALM

Enhance traceability by linking Jira issues (user stories, bugs) directly to test cases in OpenText ALM. Provides a clear audit trail and simplifies impact analysis

Automate repetitive tasks by leveraging Jira's powerful automation capabilities to trigger actions in OpenText ALM based on specific events in Jira (e.g., automatically execute test runs upon issue resolution)

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Common challenges when integrating OpenText ALM & Jira

  • Entity Mapping Challenges: OpenText ALM manages the entire app lifecycle (requirements, testing, defects), while Jira has multiple requirement types (New Feature, Epic, Improvement etc.). This difference in focus makes mapping complex ALM data to Jira's issue-centric structure challenging.
  • Data Movement Challenges: Jira users move requirements across projects which is not possible in OpenText ALM resulting in orphan requirements and inaccurate reports.
  • Complexities with Different Data Types: OpenText ALM stores all comments in a single field whereas Jira treats every comment separately.
  • System slowdown: The OpenText ALM-Jira integration does not scale well, leading to performance degradation when handling significant data volumes or complex workflows.
  • High implementation & maintenance cost: Expanding the integration with new projects or fields is cumbersome.

How to integrate OpenText ALM & Jira

First choose your Integration approach based on sync fidelity, scalability & cost-effectiveness

Scalable Integration Data Fidelity Maintenance Cost

Script-Based

(build your own sync tool)

Time consuming: Heavily relies on custom scripts

Heavy scripting is needed to sync comments, files, links etc.

Needs dedicated tech resource for script maintenance

Workflow Automation

(similar to script-based, but
with GUI)

Time consuming: Need two workflows for each side of integration

Heavy scripting for conflict and recovery

High maintenance cost to debug each workflow.

Plugin-Based

(Sync add-on installed in end points)

Webhooks slows down the end system

Plugins generally do not handle complex data

Frequent admin interference due to missed events

OpsHub Integration Manager

(Central sync hub with out-of-box sync capabilities)

Scalable: GUI-based sync with incremental data fetch

Out-of-box no-code features to ensure predictable sync

Low maintenance: self-led & reliable sync capabilities

OpsHub Integration Manager: Central-sync hub for high sync fidelity, scalability & cost-effectiveness

Opshub Integration Manager (OIM) is industry’s leading independent central sync hub that delivers

  • Zero data leakage: No data left behind during the sync
  • Scalable & limitless integration: Sync across any tools & environments
  • Low maintenance costs: GUI-based interface for common integration use cases & customized workflow for complex business requirements
How does this ensure seamless integration between OpenText ALM and Jira?
  • OpsHub Integration Manager mitigates the differences in structure that allow limitless scalability.
  • Promises high data fidelity during the data sync across OpenText ALM & Jira by guaranteeing zero data leakage.
  • Seamless project and issue movement across OpenText ALM & Jira without duplication.
OIM is programmed to overcome common integration challenges that can be a blocker with other integration approaches.

Exploring more features of the OpsHub Integration Manager

One tool for all your sync needs

Scale effortlessly without writing code

Built-in conflict resolution + recovery

Deployment flexibility: On-Premises & Cloud

Zero missed event during the sync

Supports Issue movement

Integrate OpenText ALM & Jira in 5 Easy Steps

01

Step

Setup connection to OpenText & Jira

02

Step

Select project(s) to be integrated

03

Step

Select entity(es) to be integrated

04

Step

Select sync direction and sync filter

05

Step

Click and map fields to be integrated

Use case: How OpenText ALM & Jira Integration Works

Creating a bridge between OpenText ALM & Jira allows the cross-functional teams to synchronize data, reduce manual work, and enhance traceability between the two platforms. Let’s have a look at how OIM creates this bridge;

Problem statement:

The Development team creates Versions, Sprints, and Requirements in Jira – which is the development system and replicates the same in OpenText ALM – which is used by the QA team. The Defects are created in Micro Focus ALM and then replicated in Jira. Manual replication of data takes a lot of time and effort.

Solution:

When OpenText ALM (Formerly known as Micro Focus ALM) and Jira are integrated, there will not be any duplication of efforts and the data between both the systems will synchronize in real-time.

  • The development team creates a ‘version’ in Jira with basic attributes such as name, description, start date and end date. It synchronizes to OpenText ALM as a ‘requirement’.
  • The development team, then, creates ‘sprint’ in Jira with basic attributes, which synchronizes to OpenText ALM as a ‘cycle’.
  • The development team then creates ‘requirements’ in the already created version and sprint in Jira. The ‘requirements’ sync to OpenText ALM with traceability of cycle and release.
  • The developer then works on the requirement and updates the status of the ‘requirement’ to ‘closed’ in Jira, which again synchronizes to status of the ‘requirement’ in OpenText ALM.
  • The QA team, then runs a quality test and finds a ‘defect’. They log the defect in OpenText ALM, which synchronizes to Jira.

Business value provided

better resource utilization

0 %

growth in SLA turnaround time

0 %

increase in customer satisfaction

0 %

What they said

Success stories of those who tried, experienced, and scaled growth with OpsHub

When it comes to live synchronization, it is something very magical for us because the teams are working on their own ADO team projects and they need to be least worried about whatever updates they make – their epics, features and bugs, they get automatically synced so that management can see the information as a whole organization.
<b>Dibya Pattnaik</b></br><span class="test-designation">Head of R&D DevOps</span>
Dibya Pattnaik
Head of R&D DevOpsABB
We have recaptured 15-20% of our developer productivity. The developers always have clarity on which items are top priority, and we can give customers real-time status updates on the spot. With OpsHub, everyone is much more relaxed, and we can resolve more issues faster.
<b>Kristina Larsen</b></br><span class="test-designation">Development Manager</span>
Kristina Larsen
Development ManagerX-celerate
We found the technical support from OpsHub to be exceptional as it helped us to solve several problems and optimize how we use the integration. We went from slow and cumbersome, heavy releases spanning years to lower-risk and simplified release cycles spanning months.
<b>Rob Ayers</b></br><span class="test-designation">Senior Staff Systems Engineer</span>
Rob Ayers
Senior Staff Systems EngineerA-dec, Inc
Case Study

CSI Leasing Transforms DevOps Leveraging OpsHub

CSI Leasing, Inc., based in St. Louis, MO, is a leading financial leasing and IT Asset Disposition (ITAD) company with a global presence in the Americas, Europe, and Asia-Pacific. As one of the world’s largest equipment leasing companies, it offers leasing financing, asset management, end-of-life data security, and disposal services in over 50 countries. With a five-decade focus on technology solutions, CSI Leasing is a recognized industry leader.

Get started with your OpenText ALM & Jira integration today!

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Frequently Asked Questions

Out of the four integration approaches available in the market, here’s a quick view of why central sync hub is a superior approach:

  • Script – Based approach – Highly customizable but time consuming with a higher maintenance cost.
  • Workflow Automation – Similar to script-based approach, it just gives drag-drop UI to script integration.
  • Plugin – Based approach – Limited customization, often results in missed sync and end-system slowdown.
  • Central Sync Hub – No-code sync, pre-built sync capabilities, near real-time data, error handling. Scripting for power users.

The frequency of sync of issues between OpenText ALM and Jira can be set up to sync in near real-time at 30-seconds or 1 minute or at a specific interval (e.g., every 15 minutes) using OpsHub Integration Manager.

When an issue is deleted from Jira or OpenText ALM, OIM will move its twin in other system to recycle bin, if there is one else will mark the twin as deleted in a field or comments.

When an issue is moved from one project to another in Jira, OIM will deprecate the issue in OpenText ALM old project and create an issue in new project.

Yes, OIM supports on-premises / customer private cloud installation of solution, in addition to a OpsHub cloud option. As OIM is not a plug-in, all requests will be inbounded from OIM to OpenText ALM/Jira. No outbound requests from OpenText ALM/Jira will be made.

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