OpsHub Integration Manager

No-code integration platform for rich bi-directional sync

OpsHub Migration Manager

Zero downtime migration to tool of your choice

OpsHub Archive Manager

Keep Historical Data, Without Slowing Down Your Tools

OpsHub Migrator for Microsoft Azure DevOps

Migrate or restructure Azure DevOps Instances

OpsHub Data Bridge

Real-time, context-rich data lake for AI or analytics

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The Coming Divide in Defense: Federation or Fallout Under DoDI 5000.97

The defense industry is entering a pivotal phase with the introduction of DoDI 5000.97, mandating the shift to Digital Engineering (DE). This article examines the challenges, including tool interoperability and data governance, and how suppliers can adapt through Intelligent Federation and integration platforms like OpsHub.

How FAME Increased its Efficiency and Improved Customer Service

The Scenario

FAME continuously develops and upgrades its student information systems. The ability to incorporate issues raised by customers in new releases and upgrades is vital to ensure FAME’s solutions continue to meet customer demands.

The Business Problem

The support team had to manually request that feedback was incorporated into development plans, and frequently request status updates to pass on to customers. “Our manual process was not only inefficient but also made it difficult to provide clear and regular updates to customers on the status of their issue,” comments Alfaro.

The OpsHub Solution

The OpsHub Integration Manager (OIM) unified the two systems by connecting Rally and Zendesk. FAME achieved bi-directional synchronization of defects and tickets between CA Agile and Zendesk:

Outcomes

Benefits

OIM implementation integrated FAME’s disparate ALM systems seamlessly. OpsHub allowed the development and support teams to each continue using their preferred ALM tools and still improve the speed and efficiency of communication.

Enhanced visibility and traceability gave team members more information and richer context. It enabled them to make better decisions faster. Collaboration has improved with increasing team productivity.

Integration also has improved reporting for FAME, which can now leverage data across both systems.

Experience seamless integration & eliminate data silos with OIM

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