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Replacing an ALM system shouldn’t mean losing years of engineering history. Learn why legacy data retention matters, why common workarounds fail, and how purpose-built ALM data archiving helps organizations preserve traceability, compliance, and institutional knowledge after migration.
Cross-team visibility and enhanced traceability between systems are critical for organizations to deliver high-quality software at a competitive pace. Watch how the customer support team using ServiceNow and the development team using Rally benefit from complete transparency into each other’s work eliminating communication hurdles, quality issues, and manual errors.
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Lack of traceability in an enterprise toolchain impacts product standards and delivery schedules, causing a decline in business growth and profitability. Additionally, different workflows for cross-functional teams make collaboration challenging, leading to longer resolution times and unhappy customers. An automated integration between ServiceNow and Rally using OpsHub Integration Manager (OIM) provides real-time visibility for customer support and development teams into each other’s work, eliminating communication hurdles, quality issues, and manual errors.
Let’s take a look at a bidirectional sync between the two systems. In this demo, two teams are working in ServiceNow: the Software team and the Network team. Problems are created in ServiceNow with descriptions, priority, state, assignment groups, comments, work notes, and other relevant fields. These problems are assigned to either the software or network team based on their nature, and the appropriate Rally project is selected accordingly. For example, problems under the Software assignment group are synchronized with the Software project in Rally, while problems under the Network assignment group are synchronized with the Network project.
In Rally, these problems appear as defects under the respective Software and Network groups, complete with all the details like descriptions, status, and more. Both comments and work notes from ServiceNow sync to the discussion section of the corresponding Rally defect, ensuring all information is captured.
The network development team works on the defects logged in Rally, updating fields, adding attachments, and changing statuses as progress is made. These updates automatically sync back to ServiceNow, allowing the customer support team to view the changes in real time. Comments added in Rally’s discussion section are bidirectionally synchronized with ServiceNow. Similarly, edits to defects in Rally reflect in ServiceNow, and updates made in ServiceNow sync back to Rally.
Meanwhile, the software team in Rally updates defect details as work progresses. These updates are reflected in the corresponding problems in ServiceNow. Changes made by either team are visible in both systems, ensuring seamless collaboration and real-time visibility for all stakeholders.
This concludes the demo. Thank you for watching!
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