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Replacing an ALM system shouldn’t mean losing years of engineering history. Learn why legacy data retention matters, why common workarounds fail, and how purpose-built ALM data archiving helps organizations preserve traceability, compliance, and institutional knowledge after migration.
Customer satisfaction is a key differentiator that can help companies stand out in the current competitive market scenario. Hence, the role of customer service or the support team is vital in ensuring a superlative customer experience. OpsHub’s Customer Service Management Interface in ServiceNow allows the dynamic exchange of information between the customers and OpsHub’s support team. Customers can use this channel to register a query, make a request, renew the license, or report an issue. In addition, the wide range of self-service options helps customers and OpsHub’s support team collaborate effortlessly to create cases and resolve issues. This video depicts the functionality of the OpsHub Customer Service Management interface in ServiceNow.
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The Customer Service Management interface enables customers to interact with the OpsHub support team and raise issues all under one platform. Customers can use this channel to register a query, make a request, renew their license, or report an issue. The wide range of self-service options helps customers and the OpsHub support team collaborate effortlessly to create cases and resolve issues. In this video, we will showcase the functionality of OpsHub’s Customer Service Management interface in ServiceNow.
To get started, log into the ServiceNow home page to view and create services in the OpsHub Customer Service Management system. Here, customers can create multiple types of tickets based on their requirements. To submit a query, report a problem, or request a license, click on the OpsHub Help Desk.
If you have a product-related question, click on the first option, Ask a Question, and fill in details such as the product name and your query. You can also choose your concern from the prompted knowledge results. Once the details are entered, click on Submit to register your request.
To log an incident and seek assistance regarding any OpsHub product, go back to the OpsHub Help Desk and click on the second option, Report an Incident. Fill in all mandatory details, such as product name, product version, environment, affected area, and impact. After entering the required information, click Submit to raise your ticket.
Similarly, to request a new license or renew an existing one, go back to the OpsHub Help Desk and select the third option. For a new license, choose New under Request Type and provide the necessary information, including your full name, email address, phone number, organization name, organization department, and MAC address. Once all required fields are completed, click on Submit to create your ticket.
If you wish to check the status of your existing requests and queries, return to the ServiceNow homepage and click on Check Status. Here, you can view previously created tickets and requests along with their category and ticket number. You can also monitor the status of your tickets to see whether they are open or closed.
That completes the demo. Thank you for watching!
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