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Replacing an ALM system shouldn’t mean losing years of engineering history. Learn why legacy data retention matters, why common workarounds fail, and how purpose-built ALM data archiving helps organizations preserve traceability, compliance, and institutional knowledge after migration.
Customer Service Management plays a crucial role in enhancing customer experience by helping optimize customer interactions. Companies with a conducive customer service culture help in reducing customer churn. OpsHub Customer Service Management Interface in ServiceNow allows customers to interact with its support team and raise issues under one platform. In addition, the wide range of self-service options seamlessly connects users with OpsHub’s support team to boost efficiency, thereby, addressing customer issues faster. This video showcases how customers can effortlessly apply for a new license or renew an existing one on OpsHub’s Customer Service Management portal in ServiceNow.
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OpsHub’s Customer Service Management interface allows customers to interact with its support team and raise issues all under one platform. The wide range of self-service options seamlessly connects users with support teams to boost efficiency, thereby addressing customer issues faster.
In this video, we will showcase how customers can effortlessly apply for a new license or renew an existing one on OpsHub’s Customer Service Management Portal in ServiceNow. To request a new license or renew an existing one, the customer clicks on OpsHub Help Desk in OpsHub’s Customer Service Management interface in ServiceNow and navigates to the third option, Request or Renew License.
To apply for a new license, the customer selects the product name, request type as New, and instance type, then proceeds to enter all other required details. All mandatory fields must be filled to successfully apply for a new license. For customers without a MAC address, you can go to Command Prompt and type IP config on a Windows system as shown in the video. Once all the details are entered, the customer clicks on Submit to raise the request.
To renew a license, the customer from the home page clicks on OpsHub Help Desk and navigates again to the Request or Renew License option. The customer fills in all mandatory details, including the product name, request type as Renewal, instance type, and other necessary fields. For license renewals, customers must provide their old license number. To get the old license number, customers can log on to the OpsHub Integration Manager instance and follow the steps shown in the video. Here, they can view all their old and active license keys. The license key up for renewal can then be copied and pasted into the required field.
Once all details are filled, the customer clicks on Submit to complete the renewal request. That concludes the demo.
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