Integrate Jira with Servicenow - OpsHub - Enterprise Application Integration & Migration Software Tool

Discover our story, vision, and impact.

By Role

By Initiative

By Domain

Blog

ALM Data Archiving After Migration: How to Preserve Engineering History When Decommissioning Legacy Systems

Replacing an ALM system shouldn’t mean losing years of engineering history. Learn why legacy data retention matters, why common workarounds fail, and how purpose-built ALM data archiving helps organizations preserve traceability, compliance, and institutional knowledge after migration.

Stop Juggling, Start Integrating: ServiceNow & Jira, effortlessly.

OpsHub: Simple solutions for complex needs

Tired of information silos hindering your ServiceNow and Jira teams? Wish they could communicate seamlessly without manual effort and lost context?
OpsHub’s powerful integration platform is designed to enable effortless synchronization and collaboration.

Connect Everything: Got multiple ServiceNow instances? Jira on-prem, FedRAMP or in the cloud? No problem. Integrate them all seamlessly.
Intelligent Project Routing: Automatically send the right ServiceNow records to the right Jira projects. No more manual sorting!
Seamless Format Conversion: Whether it's ServiceNow web pages or Jira wiki text, we ensure your data syncs smoothly, automatically handling the format translations.
Security First: Integrate with confidence. OpsHub doesn't require global administrator rights in Jira, ensuring your system's security is prioritized.
Enterprise-Grade Platform: Built for scale and security, supporting 70+ systems out-of-the-box. Enjoy a robust integration without the need for custom scripts or risky plugins.

What Makes OpsHub Different?

Benefits for Every Team

For ServiceNow Teams

For Jira (Dev) Teams:

Enterprises that trust Opshub for its powerful Jira and ServiceNow Integration

Ready to simplify your workflow?

Imagine a world where your teams are always on the same page, where information flows freely, and where you spend less time managing integrations and more time delivering value.
OpsHub makes that a reality.

Frequently Asked Questions

What is the frequency of sync of issues between ServiceNow and Jira?

The frequency of sync of issues between ServiceNow and Jira can be set up to sync in near real-time at 30-seconds or 1 minute or at a specific interval (e.g., every 15 minutes) using OpsHub Integration Manager.

What happens when the issue is deleted from Jira or ServiceNow?

When an issue is deleted from Jira or ServiceNow, OIM will move its twin in other system to recycle bin, if there is one else will mark the twin as deleted in a field or comments.

Ability to originate requests to ServiceNow/Jira from a address/behind firewall

Yes; OIM supports on-premises / customer private cloud installation of solution, in addition to a OpsHub cloud option. As OIM is not a plug-in, all requests will be inbounded from OIM to ServiceNow/Jira. No outbound requests from ServiceNow/Jira will be made.

Ability to direct REST API requests to the wrapper/API engine instead of the default ServiceNow endpoints?

Yes. OpsHub can direct requests to wrapper or API gateway instead of using default ServiceNow endpoints. It can be done two ways – no-code way i.e. by keeping API signatures in wrapper/API engine same as ServiceNow end points or writing a custom connector to talk to wrapper/API engine

Ability to program basic routing logic to determine what Project/Team will receive the Jira issue, e.g., ServiceNow assignment group X == Project Y, Team Z

Yes. OpsHub allows user to map Assignment group or any other ServiceNow field with Jira project to handle simple or complex routing logic

Why is a central sync hub superior to other integration approaches available in the market?

Out of the four integration approaches available in the market, here’s a quick view of why a central sync hub is a superior approach:

Script – Based approach – Highly customizable but time consuming with a higher maintenance cost.
Workflow Automation – Similar to script-based approach, it just gives drag-drop UI to script integration
Plugin – Based approach – Limited customization, often results in missed sync and end-system slowdown
Central Sync Hub – No-code sync, pre-built sync capabilities, near real-time data, error handling. Scripting for power users.

Can I sync work items bidirectionally between ServiceNow & Jira?

Yes, many integration solutions offer bidirectional synchronization, allowing updates made in ServiceNow & Jira to be reflected in the other system automatically.