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Replacing an ALM system shouldn’t mean losing years of engineering history. Learn why legacy data retention matters, why common workarounds fail, and how purpose-built ALM data archiving helps organizations preserve traceability, compliance, and institutional knowledge after migration.
INTEGRATION
DEVOPS
A global semiconductor leader running one of the industry’s largest Jira ecosystems deployed OpsHub Integration Manager to create a governed, real-time synchronization layer between their external vendor-facing Jira and internal engineering Jira, enabling automatic, selective data flow across 20,000+ users.
Integration phases
Systems integrated
Users across the platform
Projects transitioned from legacy sync solution
Manual hand offs required
01
Vendors, suppliers, and customers raised tickets in an external Jira. These had no automatic path to the internal Jira where engineering teams actually worked forcing manual re-entry, delays, and data inconsistency at scale.
Not every external ticket needed to flow internally, and not every internal update should be visible externally. A blanket integration would expose sensitive engineering data. Selective, field-level sync governance was required.
Beyond Jira-to-Jira, the engineering workflow spanned Jama Connect for requirements, GitHub and Gerrit for code change, and Jira Cloud for specific teams, all with no unified integration layer connecting them.
An existing plugin-based synchronization solution covered some projects but lacked the enterprise-grade governance, field-logic flexibility, and traceability required as the integration footprint grew to 20,000+ users.
02
The Business Case for connected tool chain
Manual ticket re-entry was creating delays in partner communication and reducing engineering velocity. The company needed automated, governed sync to maintain partner relationships.
With 20,000+ users and 43+ projects needing migration from legacy sync, a scalable platform was essential. OpsHub Integration Manager provided the capacity and governance layer required.
Instead of point-to-point integrations, OIM offered a centralized hub connecting Jira (DC & Cloud), Jama Connect, GitHub, and Gerrit with consistent field mapping and governance.
Selective field sync ensured sensitive engineering data stayed internal while partner-relevant information flowed bidirectionally, critical for maintaining IP protection.
Deployed on-premise with Okta SSO, Splunk logging, HTTPS encryption, and PostgreSQL. Disaster recovery tested and validated for enterprise resilience requirements.
43+ projects migrated from legacy sync plugin to OIM with full historical data fidelity, maintaining production continuity throughout the migration phases.
03
Customer Tickets
Vendor & supplier
Requirement management
Code Review
Federated · Governed · Enterprise-Scale Integration Platform
COMMENTS
ATTACHMENTS
TRACEABILITY
NO-CODE SETUP
Dev + Change Execution
Source Code Versioning
Repository Management
Requirements Management
04
Low-Risk · Wave-Based · Parallel Tracks
Track A – external jira – Internal jira, bi-directional integration
VALIDATION
SYNC TOOL MOVEMENT
FULL HISTORY PRESERVED
Track B — Jira with Jama, gerrit and github integration
JIRA - JAMA
JIRA-GERRIT-GITHUB
Four years old data from 2 Rally work spaces (104 projects, ~200K entities) archived with full fidelity — comments, attachments, relationships, and revisions all preserved. Accessible via OpsHub Archive Data Explorer without touching production ADO or Jira instances.
Full Data Coverage
Plug-in based unreliable sync to OpsHub enterprise grade sync
Projects migrated from legacy plugin
43+
Historical data fidelity
FULL
Production downtime during migration
0
Total Users
20k+
Entity Types Integrated
Requirements
Change Sets
Tests
Defects
Pull Requests
Issues
Tickets
Platform reach
Jira Data Center and Jira Cloud
External Jira – partner portal
Jama Connect
GitHub
Gerrit
Enterprise Users
Projects Moved to OpsHub Sync
Systems Integrated
Deployment Phases
Manual Handoffs
OIM
Deployment. Security. Performance
Deployed in company data center with full infrastructure control and data sovereignty. Okta SSO, HTTPS encryption, Splunk logging, PostgreSQL backend with disaster recovery tested. Bi-directional sync with field-level control and immediate data propagation.
Deployment
Security
Performance
What Made This integration successful
| Feature | What It Does | Business Impact |
|---|---|---|
|
Rich Data Sync |
Bi-directionally integrates comments, files, links, mentions, inline images |
Clean, complete data in native tools |
|
Selective Field Sync |
Control over which fields, and updates cross system boundaries in each direction |
Ensures sensitive engineering data stays internal; only approved data flows to vendors |
|
Project Movement |
Avoid duplicate data and moves entity to new target project |
Hassle free cross team collaboration at scale, with all teams seeing same state |
|
History Preservation |
Full change history preserved across the toole |
Maintained complete audit trail without overloading the destination systems |
|
Multi- tool Integration |
One platform to integrate all the tools in company’s toolchain |
Avoided multiple procurement cycle to hunt new sync tool for every pair of tools |
|
Fields → Comments Mapping |
Advanced mapping that converts field values into formatted comments |
Used in Phase 2 (Cloud → Internal) for unidirectional comment-only flows |
|
Stop-Sync Workflow |
Workflow-driven mechanism to selectively pause synchronization for tickets |
Phase 4 governance layer applied across all active integrations |
Eliminated manual ticket re-entry between external and internal Jira, freeing engineering teams to focus on technical work instead of data transfer.
External partners see ticket status updates automatically, reducing status inquiry emails and improving partner relationship transparency.
Field-level control ensures sensitive engineering data stays internal while partner-relevant information flows bidirectionally with full audit trails.
Single platform connecting Jira, Jama Connect, GitHub, and Gerrit, replacing fragmented point-to-point integrations with centralized sync hub.
Requirements (Jama) → Issues (Jira) → Code (GitHub/Gerrit) linked automatically, enabling end-to-end visibility across the entire development lifecycle.
43+ projects transitioned from legacy plugin to OIM with full data fidelity and no production disruption during migration phases.
OpsHub Integration Manager
Built for Enterprise Semiconductor Scale
From External to Internal Jira to Jama Connect, GitHub, and Gerrit, OIM provides the governed, selective, enterprise-grade integration fabric that global engineering organizations demand across every tool, team, and partner boundary.
