Digital.ai Agility Integration with ServiceNow
The integration of Digital.ai Agility (Formerly VersionOne) with ServiceNow helps the customer service and development teams communicate efficiently, in real-time. This, in turn, helps resolve customer issues faster.
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Digital.ai Agility – ServiceNow Integration Overview
In an Application Lifecycle Management (ALM) environment, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts a team’s productivity, the cross-functional collaboration helps the teams get complete context of the business requirements.
Best-of-breed systems such as Digital.ai Agility (Formerly VersionOne) and ServiceNow bring rich functionalities to the ecosystem. By integrating Digital.ai Agility with ServiceNow, enterprises can diminish collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss.
How Digital.ai Agility – ServiceNow integration is beneficial for an enterprise
- Real-time access to customer issues and priorities
- Communication on the workitems from the native systems itself
- Real-time updates when a customer issue is resolved