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CA Agile Central (RALLY) Integration with Zendesk and GitHub

RALLY Integration

The integration of CA Agile Central with GitHub and Zendesk provides the project management team complete traceability for any ticket (incident, problem, or defect) raised by a customer.

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CA Agile Central – Zendesk & GitHub Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role. While the choice of systems impacts the productivity of a team, the cross-functional collaboration helps the teams get complete context of the business requirements.

Best-of-breed systems such as CA Agile Central, Zendesk, and GitHub bring rich functionalities to the ecosystem. When GitHub is integrated with CA Agile Central and Zendesk, all stakeholders have real-time visibility into the commits made by the development team. It is also easier to enforce authentic commits against each work item and access the changes/edits made to the commit files from CA Agile Central itself.

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How CA Agile Central – Zendesk – GitHub integration is beneficial for an enterprise

  • Track commit volume, track commit trends and edits/changes to commit files in real time
  • Enforce authentic commits to make sure each commit is happening against a scheduled and open workitem
  • Eliminate manual effort to close CA Agile Central & Zendesk workitems by automating the state transition on GitHub commit

With CA Agile Central + GitHub + Zendesk integration, enterprises can:

CA Agile Central Zendesk GitHub Integration

How OpsHub Integration Manager integrates CA Agile Central – GitHub – Zendesk

OpsHub Integration Manager integrates CA Agile Central with GitHub andZendesk – each system with the other bidirectionally. It ensures that all data isavailable to each user, in that user’s preferred system, with full context, in real-time.All the details related to a commit made against a work-item in CA Agile Central canbe tracked from CA Agile Central itself. For example, for each commit thatdevelopment team makes in GitHub, GitHub synchronizes a ‘commit entity’ linked tothe specific requirement id back to CA Agile Central. Each ‘commit entity’ includesinformation such as ‘who did the commit?’, ‘when was the commit done?’, and‘which part of the code was committed?’.

The support team, using Zendesk, is also up-to-date with the status of a ticket (incident, problem, or defect) raised by a customer.

Popularly synchronized entities

CA Agile Central Zendesk GitHub Entities Mapping

Use Case: CA Agile Central integration with GitHub and Zendesk

Problem statement: Lack of commit traceability means development and support teams must manually update their systems after successful commit against a workitem.

Solution: If CA Agile Central, GitHub, and Zendesk are integrated using OpsHub Integration Manager, the build results will be automatically synchronized to all the integrated systems.

  1. A support team member logs an incident in Zendesk.
  2. The development team traces it as a ‘defect’ in CA Agile Central.
  3. The development team works on the ‘defect’ in CA Agile Central and commits the changes against the ‘defect’ in GitHub.
  4. OpsHub Integration Manager synchronizes the commit information to CA Agile Central as a ‘change set’ in the associated defect.
  5. The change also reflects in Zendesk.
CA Agile Central Integration with Zendesk GitHub

Benefits of integration for CA Agile Central, GitHub, and Zendesk

CA Agile Central & GitHub users

  • Traceability for business requirements throughout the ALM tool chain
  • Direct visibility into customer issues and their priorities
  • No dependency on manual communication

Zendesk

  • Access and real-time updates to the development status within Zendesk
  • Easy to categorize and transfer customer tickets to CA Agile Central
  • No dependency on manual communication