Bugzilla integration

The integration of Bugzilla with ServiceNow gives real-time visibility to the customer support teams into the status of bugs/defects. With this kind of visibility, the coordination between the customer support teams and customers becomes easier and the customer support teams can give real-time and accurate status to the customers always.

Bugzilla – ServiceNow Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems, and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, cross-functional collaboration enhances seamless communication between teams to make better decisions, faster.

By integrating Bugzilla with ServiceNow, enterprises can diminish collaboration barriers that otherwise lead to customer disappointment, delivery delays, and financial loss.

How Bugzilla – ServiceNow integration is beneficial for an enterprise

  • Real-time access to customer issues and priorities
  • Communication on the workitems from the native systems itself
  • Real-time updates on the status of bugs reported by the customers

With Bugzilla + ServiceNow integration, enterprises can:

Bugzilla ServiceNow Integration

How OpsHub Integration Manager integrates Bugzilla and ServiceNow

OpsHub Integration Manager integrates Bugzilla and ServiceNow bi-directionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. The customer support team, using ServiceNow, has access to the status of all bugs/defects/issues reported from customers in their own system.

Popularly synchronized entities

Bugzilla ServiceNow Entities Mapping

Use Case: Bugzilla integration with ServiceNow

Problem statement: The support team receives a ticket from a customer, which it identifies as a defect/bug, and sends to the backend team for resolution. The backend team responds that the ‘identified defect’ is a ‘known defect’ and is in process of resolution before the next release.

Solution:When Bugzilla and ServiceNow are bi-directionally integrated using OpsHub Integration Manager, the status of this defect would have already synchronized to ‘ServiceNow’ as ‘In Progress’ along with the expected resolution date. The response to customer could have been faster.

  1. Multiple customers report similar issues related to the product.
  2. The support team identifies these tickets and reports them as a ‘problem’ to the backend team.
  3. The backend team, using Bugzilla to track defects, identifies it as a known defect. They add a comment to the ‘defect’ stating that it will be resolved in the next release (and expected date).
  4. The support team receives the information as ‘comments’ in ServiceNow.
  5. When a new customer logs a ticket asking for resolution of the same defect, the support team immediately responds to the customer stating that the ‘defect’ is being resolved and the customers will have a solution by the next release.
Bugzilla Integration with ServiceNow

Benefits of integration for Bugzilla and ServiceNow

Bugzilla users

  • Visibility into customer issues and priorities
  • No dependency on manual communication to update customer facing teams on status of bugs

ServiceNow users

  • Easy to categorize and transfer customer tickets to Bugzilla
  • No manual efforts needed to keep customers updated on real-time status of the reported bugs

Check Bugzilla integration with other systems

Bugzilla Integration
The integration of Bugzilla and Jenkins helps bring automation in the delivery ecosystem. With Bugzilla and Jenkins automation, teams can cut down on manual efforts and put automated quality checks and trigger builds on defined conditions. With this kind of automation, it becomes easier for organizations to deliver quality products, faster.

Bugzilla – Jenkins Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, cross-functional collaboration enhances seamless communication between teams to take better decisions, faster.

By integrating Bugzilla and Jenkins, enterprises can diminish collaboration barriers that otherwise lead to quality issues, delivery delays, and financial loss.

How Bugzilla – Jenkins integration is beneficial for an enterprise

  • Pre-commit validation checks ensure quality check-in
  • Automatic build trigger ensures less manual effort and less manually-induced mistakes

With Bugzilla + Jenkins integration, enterprises can:

Bugzilla  Jenkins Integration

How OpsHub Integration Manager integrates Bugzilla and Jenkins

OpsHub Integration Manager integrates Bugzilla and Jenkins bi-directionally. It ensures that all build results are synchronized from Jenkins to Bugzilla and a new build is triggered when a bug is resolved. With Bugzilla and Jenkins integration, QA team can plan to run specific regression suites after a bug completion. So, when the bug is marked as ‘complete’ in Bugzilla, the execution of the corresponding regression suite is triggered in Jenkins.

Popularly synchronized entities

Bugzilla Jenkins Entities Mapping

Use Case: Bugzilla integration with Jenkins

Problem statement: Every time a bug is resolved, someone from the development team must manually trigger the build.

Solution:When development system, Bugzilla, and Jenkins are integrated, build can be automatically triggered using OpsHub Integration Manager.

  1. The development team updates the status of a ‘bug’ to ‘resolved’ in Bugzilla.
  2. Once the status of the ‘bug’ status gets updated to ‘resolved’, OpsHub Integration Manager automatically triggers the ‘build’ in Jenkins.
  3. After the build is executed in Jenkins, OpsHub Integration Manager synchronizes the ‘build result’ from Jenkins to Bugzilla. It adds the ‘build result’ as a ‘comment’ within the Bugzilla bug along with linkages to relate it with the Jenkins build.
  4. The development team can use the linkage from the comment to access the ‘build result’ in Jenkins.

Benefits of integration for Bugzilla and Jenkins users

Bugzilla users

  • Complete traceability for a bug
  • Pre-commit validation checks ensure correct bugs are being checked in

Jenkins users

  • Saves manual effort
  • Easy to collaborate with the backend team on build results

Check Bugzilla integration with other systems

Bugzilla Integration
The integration of Bugzilla and Digital.ai Agility (Formerly VersionOne) gives real-time visibility to the product management and development team into the quality of development work and customer priorities. With this kind of visibility, it becomes easier for organizations to plan their work better and adhere to the defined quality standards.

Bugzilla – Digital.ai Agility Integration Overview

In an Application Lifecycle Management (ALM) ecosystem, the choice of systems and the collaboration between the cross-functional teams play a great role in delivering quality solutions. While the choice of systems impacts the productivity of a team, cross-functional collaboration enhances seamless communication between teams to make better decisions, faster.

By integrating Bugzilla and Digital.ai Agility (Formerly VersionOne), enterprises can diminish collaboration barriers that otherwise lead to quality issues, delivery delays, and financial loss.

How Bugzilla – Digital.ai Agility integration is beneficial for an enterprise

  • Real-time updates when a bug is identified or resolved
  • Real-time access to bugs and associated details
  • Easy to collaborate and define priorities of task

With Bugzilla + Digital.ai Agility integration, enterprises can:

Bugzilla Digital.ai Agility Integration

How OpsHub Integration Manager integrates Bugzilla and Digital.ai Agility

OpsHub Integration Manager integrates Bugzilla and Digital.ai Agility (Formerly VersionOne) bi-directionally. It ensures that all historical and current data is available to each user, in that user’s preferred system, with full context, in real-time. All ‘bugs’ from Bugzilla automatically synchronize to Digital.ai Agility. The status, priorities of bugs defined by the project management or the development team in Digital.ai Agility also synchronizes to Bugzilla.

Popularly synchronized entities

Bugzilla Digital.ai Agility Entities Mapping

Use Case: Bugzilla integration with Digital.ai Agility

Problem statement: The project management and development team are using Digital.ai Agility as a project management system and Bugzilla as a defect tracking system. If these two systems are not synchronized, the Project Manager doesn’t have clear visibility into the kind of bugs being reported and must manually coordinate about status, priority, delivery timelines of these bugs with the development team.

Solution:When Bugzilla and Digital.ai Agility (Formerly VersionOne) are integrated, the Project Manager will have real-time visibility into the bugs being reported, which in turn will improve the overall planning and estimation process.

  1. The Quality Assurance (QA) team logs a ‘bug’ in Bugzilla after test case fails.
  2. As Digital.ai Agility and Bugzilla are integrated, the project management team also gets real-time access to bugs reported from their own system.
  3. The Project Manager realizes that the bug, if not resolved in a day, will become a critical road blocker for the impending release.
  4. The Project Manager, therefore, marks the bug as ‘high priority’ in Digital.ai Agility. This update synchronizes to Bugzilla as well. The development team as well as QA team update their schedule as per this update.
Bugzilla Integration with Digital.ai Agility

Benefits of integration for Bugzilla and Digital.ai Agility users

Bugzilla users

  • Visibility into customer priorities
  • Complete traceability for a bug
  • Easy to collaborate with the project management and development teams

Digital.ai Agility users

  • Real-time updates on bugs found on a story
  • Clear visibility into quality parameters and test results from Digital.ai Agility itself
  • Easy to collaborate with the backend team and define priorities of task

Check Bugzilla integration with Other Systems