OpsHub Solutions for Outsourcing

Are you increasingly relying on outsourced, off-shore resources? Traditional outsourcing contracts have inherently misaligned incentives: customers want great work for the lowest cost and outsource providers are driven to add people to projects. Managing resources who are not your employees and who are probably halfway around the world requires metrics and guideposts to ensure business requirements are delivered and timelines and budgets are met.

OpsHub Analytics Manager is designed to answer key questions asked by application development executives who need to manage outsourced resources. These key questions include:

Costs and Productivity:

• Am I paying for the right kind of resources?
• Are there people on my outsourced team who are not productive?
• Are the resources focused on the right priorities?

Time:

• Are we on track to meet delivery dates? If not, why?
• What tasks do I need to focus on to avoid slipping delivery dates?

• Illuminate how/where resources are spending time (ratio of low priority/high priority issues)
• Determine if development process stability is being reached (especially during the quality management cycle)
• Identify resource issues which may be causing the find-and-fix rates to diverge
• Identify potential execution issues around effective resolution processes